Darrien Benford
Selma,Alabama
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Aston Carter
06.2023 - Current
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Customer Service Sales Representative
Healthy Directions
01.2022 - 05.2023
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Increased sales revenue by implementing strategic marketing plans and fostering strong relationships with clients.
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
Certified Nursing Assistant Aide
Selma Health & Rehab
06.2016 - 06.2020
- Improved patient comfort by providing compassionate and attentive care to individuals with various needs.
- Assisted in daily living activities for patients, promoting independence and dignity throughout the caregiving process.
- Monitored vital signs and reported any abnormalities to nursing staff promptly, contributing to optimal patient outcomes.
- Utilized proper body mechanics during transfers and positioning, ensuring patient safety while minimizing risk of injury.
- Participated in ongoing training opportunities to stay current on best practices in nursing assistance, consistently applying new knowledge to improve patient care quality.
- Responded quickly to emergency situations involving patients, demonstrating strong critical thinking skills under pressure while working closely with the medical team to provide lifesaving interventions.
- Maintained a clean and organized work area within the facility that adhered to all health and safety regulations set forth by state guidelines.
- Established relationships based on trust with patients by actively listening to their concerns or fears regarding their treatment plan.
- Contributed to a positive and supportive work environment by collaborating effectively with colleagues to provide seamless care transitions between shifts.
- Maintained patient confidentiality at all times, adhering to HIPAA regulations and respecting their right to privacy throughout the caregiving process.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Child Care Woker/Office Administrative Assistant
All About Our Kids LLC
01.2012 - 05.2016
- Increased student participation by implementing creative and interactive learning activities.
- Enhanced parent-teacher communication through regular progress updates and conferences, strengthening support networks for students.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Supervised circle time, free play, outside play and learning developmental activities.
- Assisted afterschool kids with their studies
- Updated records of contact, medical and progress information.
- Maintained positive demeanor to facilitate a stable consistent environment.
- Ensure all rooms were stocked with supplies
- Receive and record payments in accounts on computer or by paper (cash or check) provided receipts
- Demonstrate high level of assistance by phone and in-person.
- Perform all other duties and responsibilities as assigned
Education
BBA - Business Administration
Amridge University
Montgomery, AL12.2024
Associate of Arts -
George Corley Wallace State Community College - Selma
Selma, AL05.2016
Associate of Science -
George Corley Wallace State Community College - Selma
Selma, AL05.2016
Skills
- Report Generation
- Call Management
- Data Collection
- Information Security
- Paperwork Processing
- Account updating
- Consultative Sales
- Receiving support
Timeline
Customer Service Representative
Aston Carter
06.2023 - Current
Customer Service Sales Representative
Healthy Directions
01.2022 - 05.2023
Certified Nursing Assistant Aide
Selma Health & Rehab
06.2016 - 06.2020
Child Care Woker/Office Administrative Assistant
All About Our Kids LLC
01.2012 - 05.2016
BBA - Business Administration
Amridge University
Associate of Arts -
George Corley Wallace State Community College - Selma
Associate of Science -
George Corley Wallace State Community College - Selma