Darrien Griffin
Lancaster,TX
Summary
Customer service professional with focus on resolving issues and enhancing customer satisfaction. Skilled in active listening, problem-solving, and effective communication. Strong team collaborator, adaptable to changing needs, and consistently achieving results. Known for reliability and maintaining high standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Advocate III Supervisor
Health Net Federal Services
Dallas, Texas
11.2022 - 02.2026
- Enforce legal and organizational policy compliance, executing disciplinary measures when necessary to maintain professional standards.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Monitored performance metrics to identify areas for operational enhancement and resource allocation.
- Implemented training programs that enhanced employee skill sets and productivity levels.
Intake coordinator / Direct Care Monitor
Dallas County- John C. Creuzot Judicial Treatment Center
Dallas, Texas
04.2022 - 09.2025
- Provide guidance and education to patients on treatment protocols, health-related concerns, and recovery pathways.
- Facilitated group counseling sessions to promote social skills and emotional well-being.
- Developed individualized treatment plans to address inmate rehabilitation needs.
- Monitored inmate behavior and provided crisis intervention as required.
- Oversee medication audits to ensure precise tracking and adherence to prescription protocols by patients
- Assists in monitoring all patient activities on center premises.
Claims Representative / Affairs Enforce Analysis
Transamerica Insurance Company
Dallas, TX
01.2017 - 02.2022
- Analyzed and resolved customer complaints concerning claim discrepancies, ensuring accurate payments and adherence to policy regulations.
- Conducted thorough reviews of Department of Insurance inquiries to confirm compliance with industry standards and organizational policies.
- Managed the processing of incoming invoices, maintaining efficiency and accuracy in financial transactions.
- Delivered consistent, high-quality customer service, guiding insured individuals and claimants effectively through the claims process.
Internship Student
Bella House
Dallas, Texas
01.2021 - 05.2021
- Supported individuals in accurately completing various social service applications and compiling necessary documentation.
- Created tailored care plans to address the specific needs of at-risk individuals and families facing significant challenges.
- Collaborated with a network of service providers, outreach personnel, and case managers to ensure effective implementation of intervention strategies.
Education
Master of Science - Business Management
Texas A&M University - Commerce
Commerce, TX12-2023
Bachelor of Science - Human Service Management Leadership
University of North Texas
Dallas, TX12-2021
Associate of Arts - General Office Services
Richland College
Dallas, TX05-2019
Skills
- Strategic Planning
- Excellent communication skills
- Cross-functional Collaboration
- Escalation Resolution
- Account auditing Management
- Document management
- Leadership team building
Certification
- Mental Health First Aider Training - 2023
- Mediator Alternative Dispute Resolution Training - 2024
- Chemical Dependency Counselor Training - 2025
- Social Norms & Microaggression Inclusive Leadership – 2024
Timeline
Customer Advocate III Supervisor
Health Net Federal Services
11.2022 - 02.2026
Intake coordinator / Direct Care Monitor
Dallas County- John C. Creuzot Judicial Treatment Center
04.2022 - 09.2025
Internship Student
Bella House
01.2021 - 05.2021
Claims Representative / Affairs Enforce Analysis
Transamerica Insurance Company
01.2017 - 02.2022
Bachelor of Science - Human Service Management Leadership
University of North Texas
Associate of Arts - General Office Services
Richland College
Master of Science - Business Management
Texas A&M University - Commerce