Darrien Valenzuela
Chula Vista,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Delivery Driver / Dispatcher
Amazon
06.2023 - 05.2024
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Directed dispatching, routing, and tracking of 15 - 40 fleet vehicles.
- Completed on-time deliveries by choosing best and most efficient routes.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Dining Services Employee
McDonald's Restaurant
03.2022 - 10.2022
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Followed recipes and customer requests to prepare meals.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Completed prepping, cleaning and other kitchen duties to support cooks.
- Prepared large batches of meat patties and fried foods according to standard recipes.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Security Guard
Elite Security
11.2016 - 10.2019
- Secured personnel and premises by inspecting buildings and patrolling property.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Observed patrons and customers to quickly address security situations while monitoring premises and recorded activity in daily officer reports.
Education
Some College (No Degree) - Emergency Medical Technician (ongoing)
Southwestern College
Chula Vista, CASkills
- Security procedures knowledge
- Criminal law understanding
- Reliability
- First aid certified
- Staff Development
- Performance monitoring
Timeline
Delivery Driver / Dispatcher
Amazon
06.2023 - 05.2024
Dining Services Employee
McDonald's Restaurant
03.2022 - 10.2022
Security Guard
Elite Security
11.2016 - 10.2019
Some College (No Degree) - Emergency Medical Technician (ongoing)
Southwestern College