Darrien White
Saratoga Springs,NY
Summary
Focused Project Manager skilled in planning, directing, and maintaining continuous operations across multiple departments. Proactive and goal-oriented, with excellent time management and problem-solving abilities. Recognized for reliability and adaptability, possessing a quick capacity to learn and apply new skills. Committed to utilizing these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Project Manager
Mediafly
08.2022 - 12.2024
- Managed complex projects to ensure they meet quality, schedule, scope, and budget requirements
- Oversaw and organized different project aspects, project teams such as Solution Architects, Graphic Designers, and Engineers
- Oversaw and organized timelines, schedules, project team communication, risk mitigation, and issue management
- Developed project charters, plans, and all project documentation
- Tracked project status, providing appropriate updates to clients
- Managed project scope, timeline and integrations during implementations
- Effectively communicated with stakeholders and serve as the primary source of information
- Nominated member of the FEC, a team, once nominated, is the representative of the entire Services team to express, challenge and create easier paths of success for teams at the company
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Client Project Manager
Transfinder Corporation
07.2021 - 08.2022
- Developed and initiated projects, built successful project plans covering objectives, resources and staffing to meet schedules
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with Superintendents, Transportation Directors, and Software Engineers
- Maintained open communication by presenting regular updates on project status to clients
- Lead client meetings, created project plans, gathered, and translated business requirements, defined project deliverables, managed risk, and resolved customer issues during all implementation projects
- Implemented over 100+ client facing projects, that includes over 300,000+ students, migration, and networking projects for school districts
- Provided new product rollouts for different software products including implementation, streamlining processes with other departments of school districts, provided necessary documentation, and post-roll out testing
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution
- Maintained client files with sales contracts, records of client interactions, client notes, and other information
Software Implementation Specialist
Brown And Brown Of New York Insurance Inc.
07.2018 - 06.2021
- Collaborated directly with clients, carriers on creations and configurations of insurance plans and employee benefit websites using third party software's such as BSwift, PlanSource, BenefitHub and MyBenefitsApp
- Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborated with developers on solution implementation
- Wrote and maintained custom scripts to increase system efficiency and performance time of BenefitHub, Prudential's Financial Wellness Program and MyBenefitsApp on the national level
- During COVID-19, created the strategy through BenefitHub to offer discounts and rewards on the national level, both client and non-client
- Designed and ran the campaign that merged BenefitHub and Prudential's Financial Wellness Program to create the referral program to help generate over $100k+ in revenue to our EBTech team
- Conducted web trainings, created presentations, ran national webinars, and provided implementation support for clients
- Met with insurance company representatives to establish favorable business relationships and support mutually beneficial interests for the clients
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients
- Prepared a variety of different written communications, reports, and documents to ensure smooth operations
- Proved successful working within tight deadlines and fast-paced atmosphere
- Produced accurate and timely collections reports, facilitating measurement, decision-making, and engagement with customers
College Admissions Advisor (Internship)
College Of Saint Joseph
08.2017 - 05.2018
- Conducted seminars, workshops, and educational presentations for enrichment opportunities for students
- Advised students individually and in groups on academic programs for individual interests
- Assisted students in selecting courses to align with interests and abilities
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs
- Performed filing, billing, and routing messages to appropriate people of the office
- Led tours of facility for potential clients and families to highlight features and benefits of membership
- Answered phones, called prospects, and handled initial email contacts for applicants
Education
BBA - Business Administration and Management
College of Saint Joseph
05.2018
High School Diploma - undefined
The Albany Academy
Albany, NY06.2013
Skills
- Technical Support
- Project Planning and Development
- Strategic Planning
- Software Development Lifecycle
- New Product Introductions Strategies
- Project Management
- Teamwork and Collaboration
- Attention to Detail
- Implementation Management
- Procedure Development
- Business Administration
- System Integrations
- Microsoft Office Suite
- Project Tracking
- Schedule Management
- Project Planning
Accomplishments
- Elected member of FEC (Mediafly) (2x)
- Completed the implementations of the 3 largest deals in Mediafly history in on time and $5,000 under budget.
- Raised $100k+ in additional funding for our Software Benefits team during Covid-19 with the Prudential/BenefitHub collaboration
Timeline
Project Manager
Mediafly
08.2022 - 12.2024
Client Project Manager
Transfinder Corporation
07.2021 - 08.2022
Software Implementation Specialist
Brown And Brown Of New York Insurance Inc.
07.2018 - 06.2021
College Admissions Advisor (Internship)
College Of Saint Joseph
08.2017 - 05.2018
High School Diploma - undefined
The Albany Academy
BBA - Business Administration and Management
College of Saint Joseph
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