Darrienne Randall
Raytown,MO
Summary
Driven Collections Representative with 3 years of experience in high-volume call centers, specializing in account recovery and customer relationship management. Expertise in negotiating payment arrangements, resolving past-due accounts, and maintaining compliance while safeguarding confidential information. Demonstrated capability to de-escalate challenging situations and foster customer trust, consistently meeting performance goals in fast-paced environments.
Overview
1
1
Certification
2
2
years of post-secondary education
10
10
years of professional experience
Work History
General Warehouse Worker
General Warehouse Worker
03.2025 - Current
- Accurately pick products using voice audio headset system
- Hand-stacked cases up to 50 lbs from floor to overhead for efficient order fulfillment
- Build and stack beverage pallets following required patterns
- Shrink wrapped, labeled, and moved completed orders to loading dock for timely shipping
- Operate electric pallet jack / walkie-rider equipment safely
- Maintained clean work areas by organizing and sanitizing equipment and surfaces to ensure safe operations and meet productivity and accuracy goals
Subject Matter Expert (SME)
EXL Services
Lee's Summit, USA
08.2017 - 03.2025
- Handled escalated concerns and processed payments accurately
- Resolved escalated concerns and processed payments accurately to enhance customer satisfaction.
- Reviewed account information, payment history and customer concerns to determine appropriate solutions.
- Contacted customers regarding past due accounts while maintaining professionalism and empathy.
- Managed customers' accounts and performed collection activities to recover outstanding balances.
- Trained new employees and supported daily operation.
- Provided high-volume customer service in professional office setting
- Negotiated payment arrangements and assisted customers in resolving outstanding balances, fostering positive relationships.
Medical Assistant
Encompass Medical Group
Grandview, USA
01.2017 - 07.2017
- Roomed patients, recorded vitals, scheduled appointments to optimize daily workflow
- Maintained accurate medical records, ensuring compliance with regulations
- Assisted with clinical and front office procedures
Education
Medical Assistant Certificate -
Pinnacle Career Institute
Kansas City, MO 03.2013 - 08.2014
High School Diploma -
Manual Career And Technical Center
Kansas City, MO 10.2010 - 06.2011
Skills
- Inventory Management
- Material Handling
- Quality Control
- Safety Procedures
- Equipment Operation
- Team Collaboration
- Time Management
- Logistics Coordination
- Pallet Jack Operation
Certification
- CPR / First Aid / AED
- HIPAA & OSHA
- Phlebotomy
- EKG
- Medication Administration
Additional Information
Flexible schedule including evenings and weekends, Able to lift 50+ pounds repeatedly, Reliable and team-oriented
Timeline
General Warehouse Worker
General Warehouse Worker
03.2025 - Current
Subject Matter Expert (SME)
EXL Services
08.2017 - 03.2025
Medical Assistant
Encompass Medical Group
01.2017 - 07.2017
Medical Assistant Certificate -
Pinnacle Career Institute
03.2013 - 08.2014
High School Diploma -
Manual Career And Technical Center
10.2010 - 06.2011