Darrika Johnson

As an entry level Inspector Trainee position requiring an aptitude for construction methods and a desire to learn. Inspects new and existing commercial and residential, buildings/property to determine compliance with approved plans, permits and with codes and regulations on safety, sanitation, trash, dumping, weeds, property maintenance, and zoning code. Relies on excellent customer service skills when interacting with the public.

• Answers incoming calls from citizens, utility customers, Police Department, Fire Department, other City Departments, and other agencies regarding emergencies and requests for city services; prioritizes calls received simultaneously by radio, telephone, and other call takers.
• Serves in multiple agent role to access multiple utility customer databases, depending upon daily assignment. May need to switch back and forth between multiple utility customer databases from one call to the next .
• Dispatches appropriate crews and equipment to locations when necessary.
  Takes and relays messages to and from field crews, supervisors, and others using e-mail, telephone, radio, cellular phone, or paging system.
• Maintains location and status of field personnel; looks up locations using Permits Plus, Cincinnati Area Geographic Information System, street guides, and maps to provide directions for crews or citizens.
• Working knowledge of current safety policies, instructions for proper usage, and other procedures and professional practices required for completing job duties.
• Identifies unsafe practices and conditions and brings such matters to the attention of the supervisor.
  Conveys a positive image and handles a large volume of customers in a friendly, effective, efficient, and professional manner.
• Built long- term, loyal customer relations by providing top notch service and detailed order, account and service information.
• Consulted with outside parties to resolve discrepancies and create expert solutions.

• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
• Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
• Transferred luggage from aircraft to collection areas safely using [Type] equipment.
• Connected electrical power unit and hoses to aircraft.
• Coordinated ground crew activities to complete objectives on schedule.
• Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
• Stocked aircraft cabins with necessary equipment and supplies.
• Positioned and towed aircraft from remote locations of airport to designated areas for operation.
• Operated equipment while observing standard safety procedures.
• Verified documentation and condition of freight to assure quality standards were achieved.
• Verified quantity and description of materials received by checking merchandise against packing list.

• Greeted, registered and checked in patients.
• Provided forms to fill out or update and added latest information computer system.
• Scheduled appointments, sent reminders and updated master calendar.
• Determined amounts due and accepted payments.
• Directed phone inquiries, answered customer questions and scheduled appointments.
• Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
• Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
• Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.