Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darrin Bentley

Cape Coral,FL

Summary

Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Dedicated Information Technology professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking Help Desk Support position. Offering excellent communication and good judgment. Proficient Network Technician offering more than 27 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs.

Overview

36
36
years of professional experience

Work History

Network Support Technician

Levi, Ray & Shoup Inc,
Springfield, Illinois
02.1995 - Current
  • Ran cabling and installed data drops for new node installations.
  • Maintained network connectivity of workstations, servers and network devices.
  • Logged, resolved and escalated on-site and off-site issues.
  • Installed cabling, wireless routers and telephone systems for data communications networks.
  • Supported users both local and by phone with problem resolution and education.
  • Troubleshot hardware and software to determine and rectify network problems.
  • Traveled to remote office locations to install nodes and implement client software rollouts.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Provided faculty and staff with security software and network configuration support.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Monitored network hardware operations to evaluate proper configuration.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Utilized source code control for tracking configurations and changes
  • Managed 35+ calls per day and created support tickets using Sharepoint software

Data Control Analyst

Horace Mann Insurance
Springfield, Illinois
10.1985 - 02.1995
  • Obtained and input new data for online report distribution.
  • Developed and maintained courteous and effective working relationships.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Managed over 75 calls per day for report changes and distribution change to online reporting.
  • Oversaw proper reporting and recordkeeping for transfers, statistical reports and census cards
  • Ran statistical analyses within software to process large datasets
  • Improved data collection methods by designing surveys, polls and other instruments
  • Compiled, cleaned and manipulated data for proper handling
  • Tested and validated models for accuracy of predictions in outcomes of interest
  • Prepared variety of different written communications, reports and documents to ensure smooth operations
  • Used coordination and planning skills to achieve results according to schedule
  • Demonstrated respect, friendliness and willingness to help wherever needed

Education

Some College (No Degree) -

Lincoln Land Community College
Springfield, IL

Skills

  • Mobile device management
  • Organization and Time Management
  • MS Office
  • Customer Service
  • Problem-Solving
  • Network support
  • Component installation
  • Flexible and Adaptable

Timeline

Network Support Technician

Levi, Ray & Shoup Inc,
02.1995 - Current

Data Control Analyst

Horace Mann Insurance
10.1985 - 02.1995

Some College (No Degree) -

Lincoln Land Community College

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Darrin Bentley