Darrin Bond
Prescott,AZ
Summary
OBJECTIVE : To obtain a full-time position with your company as a remote Automotive Service Adviser.
SUMMARY OF QUALIFICATIONS
With over 30 years experience in the automotive repair industry I have participated in all levels of shop operation from owning my own automotive repair business to the lowest position of lube tech. I am completely versed in all phases of shop management from writing estimates to customer service, parts ordering and inventory management.
My main areas of expertize are engine control system diagnoses and repair, electrical troubleshooting and all phases of automotive diesel engine diagnostics and repair. As a current business owner I also understand the value of customer care and retention. Customer care is JOB 1 !
I currently hold 4 ASE certifications A1 engine repair, A4 suspension and steering, A5 brakes, and A8 engine performance. All my certifications are current. I have test A3, A6, and A9 paid for and scheduled for mid April.
I am confident I will be able to perform the duties of the position I am applying for and will become a valuable member of your organization.
Overview
20
20
years of professional experience
Work History
Automotive Repair Shop Owner
Self Employed Services
Prescott, AZ
08.2009 - Current
- Developed and implemented marketing strategies to increase sales.
- Trained and managed shop staff, including delegating tasks and scheduling shifts.
- Processed payments, calculated taxes, and prepared invoices for customers.
- Planned in-store displays to attract shoppers and promote products.
- Handled customer inquiries, complaints, and returns professionally.
- Provided excellent customer service to ensure customer satisfaction.
- Analyzed sales data to identify opportunities for growth.
- Reviewed financial statements regularly to assess profitability of operations.
- Established policies regarding pricing, promotions, refunds, returns.
- Ensured compliance with safety regulations in the shop environment.
- Managed employee schedules and assigned tasks and responsibilities to employees.
- Trained employees according to specifics of role and company values.
- Trained, recruited and selected shop employees.
- Increased business by developing new marketing and promotional strategies.
Automotive Service Technician
Big O Tires
Prescott, AZ
07.2006 - 08.2009
- Checked all systems of vehicles for proper functioning and diagnosed malfunctions using diagnostic equipment.
- Performed minor and major engine repairs, including timing belt replacement, head gasket repair, valve jobs, oil changes and tune-ups.
- Replaced worn parts such as belts, hoses, brakes, shocks and struts.
- Rebuilt or replaced carburetors, distributors and starters.
- Repaired or replaced radiators, water pumps and fuel pumps.
- Tested vehicle engines to ensure proper performance levels of components such as spark plugs and fuel injectors.
- Adjusted brakes, aligned wheels and performed wheel balancing operations to restore safe driving conditions.
- Assembled engines according to manufacturer specifications.
- Installed air conditioning systems in vehicles by connecting lines between the evaporator core and compressor unit.
- Inspected steering systems for wear on ball joints, tie rods and power steering units.
- Repaired electrical wiring problems on cars including headlights, turn signals and dash lights.
- Diagnosed electronic control modules to determine causes of malfunctioning transmissions or other related parts.
- Performed preventive maintenance procedures such as changing fluids or lubricating parts.
- Replicated customer complaints to diagnose faults in vehicles' systems.
- Utilized specialized tools such as scan tools to troubleshoot engine problems.
- Cleaned up work areas after completion of tasks so that they are orderly for the next job.
- Kept current with new technology associated with automotive service industry through continuing education courses.
Automotive Service Manager
Big O Tires
Bullhead City, AZ
01.2004 - 07.2006
- Performed daily inspections of service technicians' work to ensure quality assurance.
- Provided customers with repair estimates and advised them on additional services that may be needed.
- Developed and maintained effective relationships with vendors to ensure cost-effective repairs for customers.
- Hired, trained, and supervised a team of automotive service technicians.
- Ensured compliance with all applicable safety regulations while performing automotive repairs.
- Evaluated customer complaints and took corrective action when necessary.
- Implemented new methods to increase efficiency in the service department.
- Analyzed repair orders to identify trends in vehicle issues, parts usage, and labor costs.
- Resolved customer disputes by listening attentively to their concerns and finding appropriate solutions.
- Maintained accurate records of all inventory levels, including ordering parts when necessary.
- Monitored shop productivity reports to determine if goals were being met or exceeded.
- Identified opportunities for process improvement within the service department.
- Scheduled preventive maintenance services for customers according to manufacturer's recommendations.
- Prepared monthly financial statements for review by upper management.
- Assisted in resolving warranty claims between customers and manufacturers.
- Advised customers on proper vehicle care techniques after completion of repairs.
- Reviewed invoices from suppliers to ensure accuracy before payment was made.
- Implemented processes to improve customer satisfaction and retention.
- Monitored worker skills and training to correctly delegate assignments for maximum performance.
Skills
- Complaint Resolution
- Customer Relations
- Sales Growth
- Safety Compliance
Timeline
Automotive Repair Shop Owner
Self Employed Services
08.2009 - Current
Automotive Service Technician
Big O Tires
07.2006 - 08.2009
Automotive Service Manager
Big O Tires
01.2004 - 07.2006