Darrin Braziel
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
19
19
years of professional experience
Work History
General Manger/Task Force Manager
Extended Stay America
Minneapolis Area , MN
03.2021 - Current
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations, and protect organization from fines and lawsuits.
- Maximized time and employee productivity, consolidating data, payroll, and accounting programs into centralized systems.
- Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
- Trained employees on company procedures and worksite safety.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Formed and sustained strategic relationships with clients.
- Identified and solved complex strategy problems to drive organizational goals.
- Coached, mentored, and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
Assistant Manager/Coach/Store Manager
Walmart
Brooklyn Center , MN
08.2015 - 12.2020
- Direct sales floor activities, ensuring excellence in customer service and resolving store-level problems.
- Oversee personnel management interviewing hiring training mentoring/coaching and evaluating
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
- Maintained price accuracy of goods and ensured adequate stock levels.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Work with corporate management, developing local marketing and advertising strategies.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Establish sales goals, manage budgets, devise sales forecasts, consistently maximizing sales and profits.
- Planned and prepared workflow schedules, delegating tasks for a 10-20 member team.
Zone Merchandise Supervisor
Walmart
Brooklyn Center , MN
10.2012 - 07.2015
- Direct sales floor activities ensuring excellence in customer service and resolving store level problems
- Enforced company policies and procedures to strengthen operational standards across departments
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Coached and mentored employees by delivering training, guidance and performance monitoring
- Evaluated employee performance and developed improvement plans
- Completed inventory audits to identify losses and project future demands
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
- Analyzed trends, identifying consumer demand and forecasting seasonal trends
Department Manager
Walmart
Brooklyn Center/maplegrove , MN
04.2009 - 10.2012
- Implemented and managed departments to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
- Buildt long-lasting relationships and creating a loyal customer following by actively selling on the floor, in addition to your managerial duties
- Enforced safety rules and other policies to protect employees and minimize company liability
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Ensuring our store routines, policies and guidelines are met to assist in loss prevention and safety in the store
- Decreased costs by negotiating with vendors and suppliers for better prices
- Employed process improvement initiatives within department
- Supervises, trains, and motivates assigned sales associates. Ensures subordinate associates are aware of sales goals, sales events, sales incentive programs, store policies, etc. - Keeps current regarding industry/market trends for assigned departments
Sales Associate
Walmart
Oxford / Maple Grove, MS / MN
03.2006 - 04.2009
- Connect hundreds of customers to quality products on a daily basis
- Restock shelves and help maintain organization of a 300,000 square-foot retail store
- Responsible for training five to ten new sales floor associates
- Consistently broke monthly sales goals by 20% upselling lawn and garden goods
- Built a strong rapport with customers by helping them package, transport, and move their purchases to their vehicle
Education
Certified - Management
Training Walmart
Elk River, MN10.2015
Certified -
Food School
Duluth, MN03.2013
Bachelor of Science - Criminal Justice
University of Phoenix
Saint Louis Park, MN04-2010
Skills
- Training / Development
- Recruiting / Hiring
- Advertising
- Customer Service
- Team leadership
- Scheduling
- Customer retention
- Budgeting / Cost Control
- Profit and loss accountability
- Product and service knowledge
- Inventory Management / Control
- Merchandising
- Product branding
Timeline
General Manger/Task Force Manager
Extended Stay America
03.2021 - Current
Assistant Manager/Coach/Store Manager
Walmart
08.2015 - 12.2020
Zone Merchandise Supervisor
Walmart
10.2012 - 07.2015
Department Manager
Walmart
04.2009 - 10.2012
Sales Associate
Walmart
03.2006 - 04.2009
Certified - Management
Training Walmart
Certified -
Food School
Bachelor of Science - Criminal Justice
University of Phoenix
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