Experienced with patient care coordination, administrative support, and healthcare operations. Utilizes communication skills to manage patient interactions and ensure accurate information flow. Knowledge of healthcare procedures and administrative protocols for efficient service delivery.
Overview
11
11
years of professional experience
Work History
Patient Service Specialist
Vancouver Clinic
Vancouver, Washington, USA
04.2024 - 10.2024
Perform initial triage of phone call per protocols. Using Epic HER system. Handle emergency calls calmly according to established emergency protocols. Handle all aspects of appointment scheduling. Schedule/reschedule appointments for physicians and ancillary services.
Verify demographic information on every patient. Assure providers have all pertinent patient information prior to scheduled appointment.
Provide patient with appropriate procedural directions.
Responsible for obtaining referrals and prior authorizations from insurance companies as required.
Food Services, Lead
Killer Burger, Red Robin
Vancouver, Washington, USA
01.2022 - 03.2024
Emphasized on all facets of production, quality control, sanitation, inventories/reports supporting core values.
Serve Safe Certified
Food Quality Expert: Maintain Restaurants high standards for food quality in helping maintain an excellent experience for every guest.
Closing expert: Making sure each closing shift runs smoothly and ensuring cleanliness and stock list are kept up to par and standards on nightly basis.
Assistant Manager
Burgerville
Vancouver, Washington, USA
12.2013 - 08.2021
Develop projects to increase opportunity for reduction of cost. Workflow management. Program design for empowering employees to take active role in managing careers. Mission 101/ Mission orientation.
Establish and implement short and long-term human capital strategic for 3 functional areas, planning breaks, work schedule and checklist, training and developing leadership.
Trained CPR/First Aid; cashiering, counter, grill, drive-through, inventories/reports, ordering; stocking, facilities, scheduling, quality control, team training (build checklist), using operating principles to help train and encourage development; and environmental services.
Education
Pathway Connect Certificate -
BYU - Idaho
05.2025
Medical billing and coding fundamentals certificate - undefined
Brigham Young University–Idaho
Rexburg, Idaho
04.2025
Skills
Team management
Flexible problem-solving
Collaborative teamwork
Team leadership
Resource management
Compassionate service delivery
Timeline
Patient Service Specialist
Vancouver Clinic
04.2024 - 10.2024
Food Services, Lead
Killer Burger, Red Robin
01.2022 - 03.2024
Assistant Manager
Burgerville
12.2013 - 08.2021
Medical billing and coding fundamentals certificate - undefined