DARRIN GILHAUS

• Perform risk analysis, identify internal controls, and design and execute audit tests of controls and transactions in accordance with professional standards to determine the extent to which:
• Assets are safeguarded
• Policies, procedures, laws and regulations are complied with
• Goals and objectives are achieved
• Management information is reliable
• Operations are effective and efficient.
• Represent the Internal Audit Department in an advisory capacity in assisting business unit management in assessment of internal controls, procedures, systems, etc. as assigned
• Prepare complete audit work papers to support audit work performed and conclusions drawn for each area reviewed
• Resolve review notes from supervisor review of audit work papers
• Prepare audit reports for management review of exceptions and control deficiencies noted during the examination
• Perform follow-up as necessary where significant exceptions were noted to confirm resolution of the audit findings
• Recommend changes and improvement to audit procedures

• Managed office activities
• Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
• Worked on post-closing tasks which included disbursement and documentation recording after purchase of new home closing was complete

• Conduct reviews of required refresh of AML/KYC; including preparation of yearly forecasted domestic and global requirements to clients
• Meeting deadlines based on strong capability of being efficient, follow up processes and formed LOB relationships
• Leader of KYC Pod which includes activities, guest speakers and sharing best practices; primarily promoting continued team positivity; meetings bi-monthly(3yrs)
• Onboard/train new associates, serve as peer coach• Achievements include: Promotion to AVP and APEX Award in 2019 (primarily based on leadership); serving on several improvement workshops for business efficiency

• Made strategic and tactical recommendations to business managers
• Tracked, monitored, and developed daily, weekly, and monthly compliance and operations reports for Regional Service Advisors to evaluate key risk indicators and loss information.
• Created and maintained databases and apply data trends to business strategies to guide recommendations.
• Oversaw complex production efforts and large projects, including resource allocation, budgets, and deadlines.
• Defined business requirements and implemented project changes in alignment with client needs.
• Developed best practices and introduced efficiencies for weekly reporting.

• Created new implementation, protocols, and best practices for transfer and reassignment of relationships within Commercial Banking for new pilot
• Processed transfer requests from Commercial Banking offices, including intake, review, processing, tracking, and closure of transfer requests.
• Coordinated with Commercial Banking Operations Consultants on project execution, including updating process documentation, report preparation, and presentations to senior level managers.
• Collaborated cross-departmentally to ensure that relationships are transferred appropriately.
• Formed productive line of business relationships with leaders in Commercial Bank

• Managed roll out of new pilot offering for Affluent Customer Segment for Private Bankers titled Portfolio by Wells Fargo, including implementation of project requirements, protocols, and QRGs.
• Led Enablement Group and facilitated weekly and monthly meetings that included end-to-end testing
• Developed and implemented SharePoint site, and created shared mail boxes for project team.
• Introduced Client Link access to Private Bankers
• Trained Private Bankers on Client Link navigation, activity planning, and opportunities.

(Position Displaced)

• Managed 11 offices and 21 client associates, with responsibility for overall client experience, business development and maintaining status as top client service provider.
• Hired and provided ongoing training to new team members, while overseeing daily operations.
• Aided in compliance risk training and served on three implementation groups for orientation guides used for positions in Legal Specialty Group and Private Banking.
• Implemented reference guides and developed weekly communications emails regarding current operational needs and updates.
• Oversaw all compliance issues, including audit assessments, ensuring compliance with company policies and procedures, and maintaining integrity of records and documentation..