DARRIN MANNING

• Engaged in interdepartmental coordination to improve business transactions through data analysis and implementation of lean strategies.
• Formulated and deployed business transformation strategies to increase performance, profitability and business growth through a metrics driven approach.
• Devised and implemented business plans for operational strategies, development and maintenance.
• Generated and implemented business procedures and policies.
• Implemented change methodologies to drive 3-5% increase in productivity year over year while demonstrably improving the customer experience.
• Revitalized ITIL processes and established a continuous service improvement culture and policies to strengthen operations for the long term.

• Maintained high standards in hiring staff; prioritizing flexibility, resourcefulness and drive.
• Established Data-Driven strategic plans and operational objectives to strengthen policies and promote growth.
• Devised and implemented business plans for operational strategies, development and maintenance.
• Drove client satisfaction and improved support services to increase retention.
• Generated and implemented business procedures and policies.
• Met or exceeded operational and efficiency goals every quarter by implementing a robust process improvement program.

• Developed and managed network operations policies and procedures.
• Monitored and analyzed network performance to identify potential issues or areas of improvement.
• Managed team of engineers responsible for day-to-day network operations tasks.
• Assisted with troubleshooting complex technical issues related to the company's networks or systems.
• Coordinated efforts between multiple teams working on projects related to the company's networks.
• Researched emerging trends in technology related to networking operations in order to stay ahead of competition.

• Maintained open and ongoing communication with clients to meet needs and expectations.
• Established new customer accounts using negotiation and sales closing abilities.
• Determined business development opportunities and implemented effective strategy for client acquisition.
• Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
• Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
• Facilitated and managed business development plan based on market and industry research.
• Resolved customer complaints regarding sales and service.
• Conducted market research and reported on competitors.
• Determined price schedules and discount rates.

Transitioned through roles culminating in director level role as Head of Network Planning and Design, expanding responsibilities and expertise within the organization.

• Managed planning and design activities at a corporate level, providing direction and support to franchise construction managers and directors.
• Oversaw strategic design, planning, budgeting, and implementation of a multi-million pound Geographic Information System, significantly enhancing operational efficiency.
• Directed planning and design of integrated CATV and Telephony networks across multiple franchises, serving over 4.1 million premises.
• Instrumental in pioneering European telecommunications industry's integrated network deployment and operation.
• Led project management initiatives, ensuring timely completion of projects ranging from thousands to multi-million pounds within budget.
• Implemented modern IT tools and practices in telecommunications environments, enhancing construction, upgrade, rebuild, project management, and operational functions.
• Played a key role in the strategic planning and implementation of broadband technologies, including broadband telephony services.