Darrin Oakley
Castalia,NC
Summary
Dynamic Operations Manager with a proven track record at Mad City Windows and Bath, enhancing efficiency and reducing costs through strategic workflow optimization. Skilled in project management and client relations, I successfully implemented training programs that boosted team productivity and improved service delivery, achieving significant operational improvements.
Overview
3
3
years of professional experience
Work History
Production Coordinator
Odyssey Contracting
Garner, NC
08.2025 - Current
- Orchestrated production timelines to support efficient project completion.
- Assisted in managing inventory levels for efficient resource allocation.
- Supported team in implementing safety protocols and quality standards.
- Collaborated with cross-functional teams to streamline communication processes.
- Maintained accurate documentation of production activities and changes.
- Monitored workflow efficiency, identifying opportunities for process improvements.
- Trained new staff on operational procedures and best practices.
- Facilitated regular meetings to discuss project updates and address concerns.
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
- Coordinated with production team to support productivity targets and deadline management.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Coordinated communication between departments, fostering a collaborative work environment.
- Streamlined workflow processes, enhancing overall team performance and output quality.
- Created and maintained detailed reports and schedules of all production tasks.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Ensured timely delivery of projects by closely monitoring schedules and milestones.
- Assisted with budgeting and accounting of production-related tasks.
- Oversaw quality control procedures throughout the production process to ensure consistent product outputs.
- Liaised with production manager, suppliers and vendors to support production needs.
- Supported continuous improvement initiatives by identifying areas for process optimization.
- Boosted team productivity, assigning tasks according to individual strengths and capabilities.
- Addressed potential bottlenecks proactively before they escalated into major issues impacting project timelines or budgets.
Operations Manager
Mad City Windows and Bath
Raleigh, NC
07.2023 - 07.2025
- Streamlined workflow processes to enhance operational efficiency and reduce overhead costs.
- Supervised daily operations, ensuring adherence to quality standards and safety protocols.
- Implemented training programs for staff, improving skill levels and productivity across teams.
- Analyzed operational data to identify trends and recommend process improvements.
- Developed standard operating procedures that increased consistency in service delivery.
- Led performance reviews, providing constructive feedback to improve team effectiveness and morale.
- Fostered a culture of continuous improvement through regular team workshops and brainstorming sessions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma -
Franklinton High
Franklinton, NC06.1983
Skills
Project management
Schedule coordination
Workflow coordination
Efficiency optimization
Proficient in software
Client relations
Workflow management
Document management
Production scheduling
Task delegation
Deadline management
Materials management
Maintaining records
Production reporting
Purchase orders
Assignment delegation
Contract management
Resource allocation
Recordkeeping
Budget administration
Report preparation
Organizing materials
Coordinating production schedules
Creating purchase orders
Excellent communication
Interpersonal communication
Research experience
Supplier relations
Timeline
Production Coordinator
Odyssey Contracting
08.2025 - Current
Operations Manager
Mad City Windows and Bath
07.2023 - 07.2025
High School Diploma -
Franklinton High