Darrin Rango
Medford,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Car Appearance Maintainer
Long Island Railroad
05.2012 - Current
- Performed work in adherence with Long Island Railroad regulations and protocols.
- Removed dirt and debris from trains I was assigned.
- Maintained, cleaned and sanitized interior of train cars.
Training Supervisor
Southwest Airlines
07.2007 - 05.2012
- Collaborated with company leaders and department managers to determine training needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Updated employees with latest policies, procedures and compliance standards.
- Integrated technology resources into courses to diversify instruction.
- Created and maintained detailed training records and reports for management review.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
- Verified training program compliance with applicable laws and regulations.
Operations Supervisor
Southwest Airlines
05.2005 - 07.2007
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Provided detailed training and safety protocol workshops to optimize performance and productivity of crew members.
- Supervised day-to-day operations of busy aircraft cargo handling facility.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Ramp Agent Supervisor
Southwest Airlines
11.1999 - 04.2005
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Deiced aircraft before takeoff for safety during inclement weather.
- Guided aircraft into and out of parking positions using hand signals.
- Supervised day-to-day operations of busy aircraft cargo handling facility.
- Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.
- Enforced safety standards with crew and handlers, minimizing risks to personnel, equipment and cargo.
- Trained new employees in areas such as safety procedures or equipment operation.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Ramp Agent
Southwest Airlines
08.1999 - 11.1999
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 20 daily flights.
Education
High School Diploma -
William Henry Harrison High School
Evansville, IN05.1988
Skills
- Troubleshooting Skills
- Equipment Monitoring
- Service Records
- Machine Tools
- Documentation Skills
- Safety Awareness
- Maintaining Clean Work Areas
- Training Junior Team Members
Timeline
Car Appearance Maintainer
Long Island Railroad
05.2012 - Current
Training Supervisor
Southwest Airlines
07.2007 - 05.2012
Operations Supervisor
Southwest Airlines
05.2005 - 07.2007
Ramp Agent Supervisor
Southwest Airlines
11.1999 - 04.2005
Ramp Agent
Southwest Airlines
08.1999 - 11.1999
High School Diploma -
William Henry Harrison High School