DARRIN WALKER
Dallas,TX
Summary
Personable and reliable Crew Trainer bringing 3 years of experience in overseeing food handling and customer service staff development. Proficient in all restaurant positions with extensive expertise in employee assessment.
Proven history of increasing productivity and bolstering services. Skilled Crew Trainer brings more than 5 years of experience to staff cultivation. Extensive expertise in organizational policies and procedures with solid history of versatility and hard work. Detail-oriented approach to addressing queries and concerns to maintain business effectiveness.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Team Lead Trainer
Dennys Restaurant
Dallas, TX
05.2022 - Current
- Resolved conflicts among team members through effective communication techniques.
- Monitored performance metrics to assess effectiveness of training programs.
- Trained and mentored junior team members, leveraging previous experiences to deliver optimal project approach.
- Maintained records on employee progress, training sessions, and feedbacks.
- Implemented strategies that encouraged knowledge sharing across teams.
- Created a system of rewards and recognition based on individual performance.
- Identified problem areas impacting the overall productivity of the team.
- Conducted post-training evaluations to measure success rate of learning outcomes.
- Provided coaching sessions for employees who needed extra assistance in completing tasks.
Professional Mover
Rene Moving Service
Dallas, TX
12.2020 - 04.2022
- Unloaded furniture from trucks at destination sites ensuring that each item was in the correct room according to customer instructions.
- Worked with a team of movers to efficiently complete moves on time and within budget constraints.
- Carefully loaded furniture and boxes onto moving trucks using dollies, ramps, and other equipment as necessary.
- Loaded and unloaded furniture, boxes, appliances, and other items onto trucks for transport to desired locations.
- Walked through customer sites with checklists to verify job completion.
- Disassembled large pieces of furniture when required for efficient transportation or storage purposes.
- Cleaned work area after completion of move ensuring that no debris was left behind in customer home or on property grounds.
- Wrapped furniture in protective coverings before loading it onto truck.
- Reported any damages or broken items immediately to supervisor so they could be properly documented or addressed if necessary.
Order Processing Specialist
Franklin and Peykel
Dallas, TX
08.2018 - 10.2020
- Coordinated with customers regarding order changes, cancellations, and returns.
- Resolved customer inquiries related to order processing in a timely manner.
- Created reports on daily order processing activities.
- Tracked shipments using shipping software applications.
- Verified accuracy of information and executed clarification of orders.
- Responded promptly to customer complaints or inquiries via phone, email, or mail.
- Filled customer orders and transported items to delivery platform, meeting company standards for safety, security and timeliness.
- Provided support to other departments during peak order periods.
- Answered customer account inquiries and provided resolution.
Shipping and Receiving Supervisor
NAPA Auto Parts Distribution Center
Rockford, IL
04.2015 - 06.2018
- Maintained records of all materials received or shipped from the warehouse.
- Supervised the daily activities of warehouse staff including assigning tasks and monitoring performance.
- Ensured that all incoming and outgoing shipments were properly documented and tracked.
- Coordinated with vendors, suppliers, customers, and other departments to resolve shipping issues in a timely manner.
- Assigned tasks to workers based on their skillset and availability.
- Trained new employees on company policies and standard operating procedures related to shipping and receiving.
- Troubleshot any discrepancies between orders placed and items received from vendors or customers.
- Developed processes for efficient receiving operations, including unloading, sorting, storing, labeling, and tracking of goods.
- Conducted regular inspections of loading docks to ensure compliance with safety regulations.
Education
GED -
North Texas job corp
06.2006
Skills
- Coaching and Mentoring
- Collaboration
- Active Listening
- Report Generation
- Policies and Procedures
- Team Leadership and Supervision
- Delegating Work
- Training Documentation
- Sales Expertise
- Processing Payments
- Continuous Improvement
- Employee Onboarding
- Mentorship
- Conflict Resolution Techniques
- Work Planning and Prioritization
Timeline
Team Lead Trainer
Dennys Restaurant
05.2022 - Current
Professional Mover
Rene Moving Service
12.2020 - 04.2022
Order Processing Specialist
Franklin and Peykel
08.2018 - 10.2020
Shipping and Receiving Supervisor
NAPA Auto Parts Distribution Center
04.2015 - 06.2018
GED -
North Texas job corp