Darrin Willis
Maryville,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Operations Supervisor
Social Security Administration, SSA
Knoxville, TN
10.2022 - Current
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Analyzed data related to production, distribution and policy adherence.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
Claims Specialist
Social Security Administration, SSA
Knoxville, TN
11.2018 - 10.2022
- Investigated complex or high-value claims to identify discrepancies and fraud indicators.
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
- Performed periodic reviews of adjudicated claims to ensure accuracy of documentation and compliance with policy.
- Compiled data from multiple sources for reporting purposes.
Customer Service Representative
Social Security Administration, SSA
Knoxville, TN
07.2014 - 11.2018
- Answered customer inquiries and provided accurate information regarding federal benefits.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with federal disability and retirement claims.
Pharmacy Technician
University Of TN Medical Center
Knoxville, TN
10.2013 - 07.2014
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Pharmacy Technician
United States Air Force, USAF
11.2006 - 03.2013
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Managed filing of prescriptions, both electronically and manually.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
Education
Bachelor of Science - Management
Tusculum College
Greeneville, TN12-2015
Skills
- Project Management
- Staff Supervision
- Compliance Management
- Performance Monitoring
- Scheduling Coordination
- Employee Development
References
References available upon request.
Timeline
Operations Supervisor
Social Security Administration, SSA
10.2022 - Current
Claims Specialist
Social Security Administration, SSA
11.2018 - 10.2022
Customer Service Representative
Social Security Administration, SSA
07.2014 - 11.2018
Pharmacy Technician
University Of TN Medical Center
10.2013 - 07.2014
Pharmacy Technician
United States Air Force, USAF
11.2006 - 03.2013
Bachelor of Science - Management
Tusculum College