Darrin Ross Page
Clackamas,OR
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
15
15
years of professional experience
Work History
Inpatient Hosptial Staffing
Kaiser Permanente
Clackamas, OR
12.2009 - Current
- Ensures all Staffing Office processes are followed per the hospital's contractual guidelines. Schedule appropriate staff to meet patient care needs and provide support for the service's needs. Manages Staffing Office processes for contingent workers and HR-related tasks regarding onboarding, transfers, and terminations. Ensuring access and qualifications meet the employee's required tasks in reference to their position and roles.
- Coordinate 48-hour regional workforce resource distribution appropriately in collaboration with designated leaders.
- Utilization of the department matrix and oversight of hospital census information.
- Documentation of staffing changes in the system, ensuring proper scheduling of each department and ministry.
- Interprets contractual language, policies, state and federal laws regarding scheduling, pay practices, and incentives.
- Triga incoming inquiries, and coordination of care with appropriate resources to resolve and escalate issues as needed.
- Conducted scheduling, timekeeping, and HR system audits to ensure accuracy in accordance with established guidelines.
- Assists in ensuring licenses, certifications, and qualifications are maintained in the scheduling system.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Education
Diploma - Emergency Medical Technician
Saulk Valley Community College
Dixon, IL09-2008
Diagnostic Radiology And Emergency - Hospital Corpsman
United States Navy
United States Navy 05-1991
Skills
- Attention to detail
- Effective Multitasking
- Collaborative Decision-Making
- Customer engagement and service excellence
- Reliable Team Player
- Effective Verbal Communication
- Professional Development
- Effective Task Prioritization
- Data Organization
- Prioritization and Planning
- Effective Team Collaboration
- Team Leadership
Timeline
Inpatient Hosptial Staffing
Kaiser Permanente
12.2009 - Current
Diploma - Emergency Medical Technician
Saulk Valley Community College
Diagnostic Radiology And Emergency - Hospital Corpsman
United States Navy
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