Darrion Mason
Chattanooga,Tennessee
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Well-qualified retail associate proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
8
8
years of professional experience
Work History
Delivery Truck Driver
Fed Ex Ground
04.2021 - Current
- Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
- Operated with safety and skill to avoid accidents and delays.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Assistant Store Manager
CHAMPS
10.2015 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Logistics Processor
Nordstrom
10.2021 - 06.2023
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
Education
Bachelor of Science - Textiles And Merchandising (Apparel Design)
Middle Tennessee State University
Murfreesboro, TN05.2023
Associate of Arts - Graphic Design-Emphasis in Fashion & Social Media
Chattanooga State Community College
Chattanooga, TN05.2019
Skills
- Brand Loyalty
- Inventory Records
- Vendor Relationships
- Data Accuracy
- Retail Sales
- Bagging and Packaging
Timeline
Logistics Processor
Nordstrom
10.2021 - 06.2023
Delivery Truck Driver
Fed Ex Ground
04.2021 - Current
Assistant Store Manager
CHAMPS
10.2015 - Current
Bachelor of Science - Textiles And Merchandising (Apparel Design)
Middle Tennessee State University
Associate of Arts - Graphic Design-Emphasis in Fashion & Social Media
Chattanooga State Community College