Darrion Peoples
Summary
Systematic Database Developer with 7 Years of experience in designing, engineering architecture and data modeling. 10 Years experience on and off-site acute Healthcare environments. Proven track record managing all phases of software development lifecycle (SDLC). Analytical thinker quickly and effectively identifies and resolves technical problems.
Overview
5
5
years of professional experience
Work History
DevOps Data Analyst
Rogers Behavioral Health
10.2022 - Current
- Championed the adoption of agile methodologies within the team, resulting in increased flexibility and adaptability throughout project lifecycles.
- Reduced system downtime, optimizing software performance through regular maintenance and troubleshooting tasks through effective collaboration with cross-functional teams.
- Managed multiple projects concurrently, prioritizing tasks effectively to ensure timely delivery without compromising quality.
- Resolved or escalated problem tickets to resolve user issues with 98% satisfaction rate.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Served as a valuable resource for colleagues by providing guidance and support related to complex coding questions, medical terminology, or other HIM-related inquiries.
- Reduced errors in clinical documentation by providing ongoing feedback and support to healthcare providers regarding best practices for accurate recordkeeping.
- Provided timely resolution to production incidents by triaging issues, identifying root causes, and implementing corrective actions.
- Ensured accurate tracking of project milestones by maintaining up-to-date documentation in project management tools.
SSRP Representative
Ascensus Retirement Services
11.2019 - 10.2021
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
Solutions Analyst
Cerner
03.2019 - 11.2019
- Streamlined internal processes for more efficient workflow and increased team productivity.
- Assisted in the development of company-wide best practices for solution analysis, increasing overall effectiveness and consistency across departments.
- Managed multiple projects simultaneously, successfully meeting deadlines and exceeding client expectations.
- Delivered timely, high-quality analyses to support senior management in strategic decision-making processes.
- Delivered timely solutions to clients'' technical problems, improving customer satisfaction rates.
- Collaborated with cross-functional teams to design and implement IT strategies that aligned with business goals.
- Monitored project status and productivity while inspecting performances to decrease process discrepancies by 50%.
Education
Master of Science - Cybersecurity And Computer Forensics
Utica College of Syracuse
Utica, United States05.2021
Bachelor of Science - Economics And Global Studies
Park University
Parkville, United States05.2019
Skills
- Oracle Core Build
- Customer service
- Database Troubleshooting
- Configuration Management
- Query Tools
- SQL Proficiency
- Agile Methodology
- Project management
- Technical Documentation
- Adaptability and Flexibility
- Electronic Medical Record Software
- Stakeholder Management
- End-user support
- Software Development
- Code debugging
- HIPAA Compliance
- Clinical Documentation
- Patient Registration
- Health Information Systems
Programing Knowledge
- CCL
- Python
- SQL
- HTML
- Terminal
- Command Prompt
Timeline
DevOps Data Analyst
Rogers Behavioral Health
10.2022 - Current
SSRP Representative
Ascensus Retirement Services
11.2019 - 10.2021
Solutions Analyst
Cerner
03.2019 - 11.2019
Master of Science - Cybersecurity And Computer Forensics
Utica College of Syracuse
Bachelor of Science - Economics And Global Studies
Park University