Darrion Rhymes
Brandon,FL
Summary
Astute Customer Support Specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Customer Analyst
Apex Systems
Tampa, FL
03.2021 - Current
- Verified documentation of admissions, discharges, eligibility information, outcome data and other pertinent information against specifications.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Support Specialist
One Touch Direct
Tampa, FL
01.2019 - 02.2021
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer calls and emails to answer questions about products and services.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate Of Applied Business - Business Administration And Management
Hillsborough Community College
Tampa, FL05.2022
Skills
- Data Entry
- Good Telephone Etiquette
- MS Office
- Active Listening
- Written Communication
- Problem-Solving
Timeline
Customer Analyst
Apex Systems
03.2021 - Current
Customer Support Specialist
One Touch Direct
01.2019 - 02.2021
Associate Of Applied Business - Business Administration And Management
Hillsborough Community College