Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Darrious Washington

Phenix City,AL

Summary

Skilled in diverse food preparation and serving tasks, with experience spanning from kitchen prep to customer service. Possess strong organizational skills, ability to work efficiently under pressure, and commitment to maintaining high standards of hygiene and quality. Contributed positively to team dynamics and consistently received positive feedback for speed and accuracy in fulfilling orders.

Overview

13
13
years of professional experience

Work History

Technical Support

CONCENTRIX
Phenix City, AL
04.2022 - Current
  • Utilized remote access tools to connect remotely with customers' systems when necessary.
    Recommended upgrades or additional features that could enhance user experience.
    Ensured compliance with company policies and procedures regarding technical support operations.
    Resolved escalated customer service issues in a timely manner.
    Monitored customer feedback to ensure high levels of satisfaction.
    Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
    Diagnosed system errors and implemented solutions to resolve them.
    Troubleshot customer inquiries related to software and hardware issues.
    Performed regular maintenance checks on customers' systems.
    Provided technical assistance to customers through phone, email and chat support.
    Identified potential areas for improvement in existing products or services.
    Analyzed data from customer surveys to identify trends in customer needs and requests.
    Supported customers with online billing, access, and account issues.
    Walked customers through common phone hardware and software configurations to maximize service functionality.

FOOD SERVICE

Albertsons Grocery Store
Baton Rouge, LA
09.2020 - 04.2022
  • Performed basic maintenance tasks on meat cutting equipment such as cleaning blades.
    Operated a variety of meat cutting machines such as saws, slicers, grinders and tenderizers.
    Operated wrapping machines to package meats for sale in the store or for customers' orders.
    Received and inspected incoming shipments of fresh and frozen meats to ensure product quality.
    Cut, trimmed, boned and ground beef, pork, veal, lamb and poultry for sale in the retail market.
    Stocked display cases with freshly cut meats according to merchandising standards.
    Followed all safety procedures when handling sharp knives and other cutting tools.
    Sliced cooked hams, corned beef, bacon and sausage products by hand or with electric slicers.
    Ordered supplies necessary to maintain inventory levels in accordance with department needs. Cleaned work areas, including counters, floors, walls, and equipment, using safe sanitizing solutions..
    Adhered to food safety regulations regarding storage temperatures and sanitation protocols.
    Packaged, weighed, and labeled meat products accurately for retail sale.
    Processed sides of beef, whole pigs, chickens and other animals to separate into individual cuts.
    Cut meat efficiently by breaking product down into sub-primal and retail cuts.

Unloader

Walmart
Walker, LA
02.2012 - 09.2020
  • Communicated effectively with team members regarding shipment arrivals and departures.
    Unloaded containers from overseas shipments using appropriate lifting techniques.
    Unloaded parcels from truck with care to avoid damage. Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Unloaded containers from overseas shipments using appropriate lifting techniques.
  • Replenished supplies used during unloading process such as strapping material and plastic wrap.
  • Followed all safety regulations when handling heavy materials.
  • Utilized material handling equipment including forklifts, hand trucks, and pallet jacks.

Education

GED -

Cvc
Phenix City, AL

Skills

  • Forklift, picking, pallet jacking, order processing, team coordination, loading/unloading, inventory management, safety protocols, warehouse organization, barcode scanning, quality control, and strong teamwork skills
  • Time management

Languages

English
Professional

Timeline

Technical Support

CONCENTRIX
04.2022 - Current

FOOD SERVICE

Albertsons Grocery Store
09.2020 - 04.2022

Unloader

Walmart
02.2012 - 09.2020

GED -

Cvc

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