Experienced professional with a strong organizational skillset, educational background, leadership abilities, and collaborative nature. Seeking a position with an established organization to contribute towards achieving its mission.
Overview
12
12
years of professional experience
Work History
Estimate & Pricing Specialist
The Boeing Company
09.2023 - Current
Analyze specifications, statements of work, and other documentation to prepare time, cost, labor and material estimates
Prepare analysis and verification of product costs in support of special projects
Prepare and review information for presentations to management
Support contractual and price negotiations with government and commercial customers
Support, prepare and organize final proposal including executive summary, manufacturing, technical and pricing sections
Pursue personal development of skills and knowledge necessary for effective performance.
ISC Development Program - Procurement Agent
The Boeing Company
02.2023 - 09.2023
Assist with continuous review and analysis of demand and supply
Supports the sourcing strategies, negotiations and documenting of contracts and agreements
Gathered, Analyzed, and extracted data for supplier performance evaluation and improvement opportunities
Coordinates schedule changes with procurement for contractual changes to purchase orders and supplier incorporation.
Operations Manager
Poolcorp
01.2021 - 02.2023
Reviewed open sales orders, open purchase orders, open vendor claims, and open transfers
Review warehouse procedures and ensures proper warehouse safety procedures are followed
Consult with regional buyers and/or vendors to obtain product or service information such as price, availability, and delivery schedule
Manage inventory, controls stock outs and reduce excessive inventory
Perform cycle counts to prevent loss of inventory
Manage Accounts Payable discrepancies in a timely manner
Supervise the loading and preparing of orders for shipment and delivery in accordance with customer instructions
Responsible for the training of new employees on warehouse and distribution procedures
Discuss defective or unacceptable goods or services with inspection or quality control personnel, users, vendors, and others to determine source of trouble and take corrective action
Support sales staff by meeting sales objectives
Responsible for the safety throughout the warehouse.
HVAC Technician/Parts Runner
Goettl Air Conditioning & Plumbing
03.2020 - 12.2020
Maintained and repaired residential air conditioners in a timely manner
Assisted customers with queries via face to face or over the phone
Consulted customers on making the best decisions regarding the repair or replacement of their air conditioning unit
Handled inventory, cleanliness, and the safe operation of a work vehicle
Picked up parts from warehouses and delivered to office facility or to other technicians.
Claims Associate
Getaround
12.2019 - 02.2020
Investigate and evaluate claims, to reach a fair outcome
Guide owners and renters through the claims process by providing a positive experience
Communicate with customers via phone and email
Accurately and efficiently enter and process claims using internal tools and software
Manage an inventory of vehicle damage claims
Facilitate vehicle repairs via third party claims administrators and vendor partners
Facilitate recovery from responsible parties and insurance carriers
Work cross-functionally with other Getaround teams to ensure damage claims are resolved quickly.
Implementation Specialist
ADP
01.2019 - 12.2019
Small Business Services
Implement ADP's solutions to clients, following ADP guidelines, and in accordance with client expectations
Implementations could include adding additional products, transfers from other parts of ADP, or migration from one ADP solution to another
Apply industry and product knowledge to optimize system configurations and product upgrades
Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
Resolve issues and provide solutions, with-in guidance
Collaborate with various departments to load and convert (as required) client data to ADP's solutions
Work within ADP's implementation methodology and timeliness using technology tools
Ensure accuracy of all aspects of client set up
Remain engaged with client throughout implementation, until client is successfully running ADP solutions
Interact/collaborate with ADP associates in Sales and Service
Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise
Maintain and expand knowledge and proficiency on implementation job function, ADP products/services and implementation best practices
Express Claim Associate
State Farm Insurance Company
07.2018 - 01.2019
Maintained quality, accuracy, and professionalism in a fast-paced environment
Delivered a remarkable customer experience throughout the handling of complex auto claims while identifying and ensuring prompt routing of claims to other functional areas when needed
Received and processed customer claim information and communicated with internal and external clients via phone, email, letter, etc
Utilized established procedures and job aids to properly assist the customer
Handle multiple computer applications and database management software to assist customers while on the phone
Comply with the State Farm metrics system that evaluates procedures and schedule adherence
Responsible for reading state regulated compliance Word Tracks to customers when appropriate
Process payments to the appropriate parties based on policy limits and coverages when needed.
Customer Care Center Service Representative
State Farm Insurance Company
08.2016 - 07.2018
Provided emergency assistance to State Farm customers and took detailed messages for agents and claims personnel as needed regarding billing, accounting, and policy inquiries
Communicated with customers in a courteous manner using approved scripts via phone or written correspondence
Collaborated with team members to share best practices
Listened and communicated clearly, professionally, and empathetically to incoming callers
Utilized established procedures and job aids to assist clients in a compliant and efficient manner
Handled multiple computer applications and database management software to assist customers while on the phone.
Third Class Petty Officer
United States Navy, Aviation Boatswains Mate
08.2012 - 08.2016
Participated in the auditing and accounting of 3.5 million gallons of shipboard aviation fuel
Accountable for the accurate inventory of the work center
Managed the upkeep of maintenance and fuel sample records
Handled and disposed of shipboard fuel in a safe and efficient manner while abiding by Navy regulations
Monitored and maintained aviation fuel quality standards under minimal supervision
Performed maintenance on aviation fuels and lubrication oil systems to achieve desired quality
Supervised and trained other team members to accomplish the mission at hand.
D/Maintenance Team Lead at Boeing, The Boeing Company/ Boeing Global Services, BGS, Al Udeid AB QatarD/Maintenance Team Lead at Boeing, The Boeing Company/ Boeing Global Services, BGS, Al Udeid AB Qatar