Darris Davis
Summary
Dynamic customer service professional with a proven track record at Charter Communications, excelling in conflict resolution and customer engagement. Skilled in problem-solving and attentive to detail, I foster strong relationships, enhancing customer loyalty and retention. Recognized for effectively managing high-stress situations while consistently meeting productivity goals.
Overview
5
5
years of professional experience
Work History
Cashier Team Lead
Walmart
02.2024 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Customer Service Representative
Charter Communications
02.2022 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Mail Processor
United Mailing Service
01.2020 - 02.2022
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Upsold postal services like insurance and tracking.
- Collaborated with team members to achieve daily productivity goals and consistently meet deadlines for mail distribution.
- Ensured compliance with all relevant postal regulations, adhering to strict guidelines for accurate handling and delivery of mail items.
Education
High School Diploma -
South Division
Milwaukee, WI06-2012
Skills
- Customer Engagement
- Effective Listening
- Problem-Solving Skills
- Skilled in Conflict Resolution
- Customer Service Excellence
- Collaborative Relationship Development
- Comprehension Skills
- Attention to Detail
- Reliability and punctuality
- Handling and sorting mail
- Time Management
- Self- Motivation
- Team Player
Timeline
Cashier Team Lead
Walmart
02.2024 - Current
Customer Service Representative
Charter Communications
02.2022 - 03.2024
Mail Processor
United Mailing Service
01.2020 - 02.2022
High School Diploma -
South Division
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