Darrissa-Ilona Jansen
Webb City,US
Summary
Adaptable and people-oriented professional with a Bachelor's degree in Psychology and a Master's degree in Criminal Justice, offering a strong foundation in behavioral analysis, policy, and research. Experienced in both technical support and care-based roles, with proven strengths in communication, leadership, and problem-solving across diverse environments. Skilled at building rapport, navigating complex situations, and maintaining high standards of service and confidentiality. Multilingual, with the ability to engage effectively across cultural and linguistic barriers, enhancing collaboration and client engagement.
Overview
8
8
years of professional experience
Work History
SUPERVISOR, DINING SERVICES
Missouri Southern State University
08.2022 - Current
- Oversaw daily operations, schedules, and team leadership for dining staff of 10+ employees.
- Resolved customer service issues promptly, contributing to a 95% satisfaction rating.
- Designed staff morale initiatives, reducing turnover and increasing team engagement.
- Implemented real-time adaptability in high-traffic service environments.
STUDENT WORKER, REGISTRAR’S OFFICE
Missouri Southern State University
05.2021 - 08.2022
- Processed enrollment requests and maintained accurate student records.
- Enhanced student experience by streamlining communication and response times.
- Ensured FERPA compliance and secure handling of confidential data.
RESIDENTIAL PSYCHIATRIC TECHNICIAN
Freeman Ozark Center
08.2019 - 07.2021
- Delivered trauma-informed care to patients in a structured residential environment.
- Facilitated behavior interventions and de-escalation strategies.
- Maintained detailed progress documentation while preserving patient confidentiality.
IT SUPPORT SPECIALIST
College Heights Christian School
07.2020 - 06.2021
- Delivered clear technical instruction and support to faculty and students, often remotely.
- Strengthened problem-solving and communication skills essential for online instruction.
- Streamlined technical support processes, resulting in quicker response times and improved user satisfaction among faculty and students.
- Collaborated with educators to implement new technologies, fostering a more engaging and interactive online learning environment.
- Analyzed feedback from users to refine support strategies, significantly enhancing service delivery and reducing recurring technical issues.
Medical Interpreter
Joplin Community Clinic
08.2017 - 05.2019
- Interpreted complex medical terminology for diverse patient populations, enhancing clarity in clinical settings.
- Managed scheduling and coordination of interpretation services to meet the needs of healthcare teams effectively.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
- Promoted a positive patient experience by maintaining cultural sensitivity and upholding a high standard of professionalism while delivering interpretation services.
IT TECHNICIAN
Missouri Southern State University
12.2018 - 05.2019
- Resolved technical issues, enhancing system uptime, boosting user productivity, and improving IT support.
- Provided technical support to students and staff, enhancing user satisfaction and ensuring smooth IT operations across campus.
- Maintained accurate inventory of hardware and software assets, facilitating timely updates and reducing downtime.
- Implemented system upgrades, leading to improved performance and noticeable gains in user productivity.
- Diagnosed and resolved network issues, minimizing disruptions and contributing to a more reliable IT environment.
- Collaborated with faculty on technology integration projects, fostering innovation and enhancing the learning experience.
Education
MASTER OF SCIENCE - Criminal Justice Studies
Missouri Southern State University
Joplin, MO05.2024
BACHELOR OF ARTS - PSYCHOLOGY
Missouri Southern State University
Joplin, MO05.2019
BACHELOR OF ARTS - SPANISH
Missouri Southern State University
Joplin, MO05.2019
Skills
Research & Analysis
Policy Evaluation Behavioral Analysis Survey Design Analytical Thinking Complex Problem-Solving Decision-Making
Technical Proficiency
Microsoft Office Suite Google Workspace Helpdesk Support Data Entry Confidentiality Policy Enforcement
Administrative & Operational Support
Event Coordination Scheduling Staff Management Staff Development Training & Mentoring Employee Motivation
Communication & Interpersonal Skills
Public Speaking Customer Service Relationship Building Team Leadership Conflict Resolution Crisis Management
Core Attributes
Attention to Detail Goal-Oriented Results-Driven
LANGUAGES
English (Native), Spanish (Native), Papiamentu (Native), Dutch (Native).
Timeline
SUPERVISOR, DINING SERVICES
Missouri Southern State University
08.2022 - Current
STUDENT WORKER, REGISTRAR’S OFFICE
Missouri Southern State University
05.2021 - 08.2022
IT SUPPORT SPECIALIST
College Heights Christian School
07.2020 - 06.2021
RESIDENTIAL PSYCHIATRIC TECHNICIAN
Freeman Ozark Center
08.2019 - 07.2021
IT TECHNICIAN
Missouri Southern State University
12.2018 - 05.2019
Medical Interpreter
Joplin Community Clinic
08.2017 - 05.2019
BACHELOR OF ARTS - PSYCHOLOGY
Missouri Southern State University
BACHELOR OF ARTS - SPANISH
Missouri Southern State University
MASTER OF SCIENCE - Criminal Justice Studies
Missouri Southern State University
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