Darrium Ruffin
New Orleans,LA
Summary
Highly adaptable and proactive professional with versatile skills in problem-solving and collaboration. Brings a fresh perspective and strong commitment to quality and success. Recognized for ability to adapt quickly and take a proactive approach in delivering effective solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housekeeping Assistant Manager
Four Seasons Resort Hualalai
10.2023 - Current
- Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily
- Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction
- Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies
- Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office
- Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed
- Develop and manage housekeeping schedules to ensure proper coverage and efficient task completion
Rooms Controller
Four Seasons Hotel New Orleans & Private Residences
10.2022 - 10.2023
- Generates reports and identifies discrepant data to make corrections and action system support
- Generates and analyzes daily and weekly revenue reports
- Balances room inventory in the property system for maximum revenue opportunities
- Assists with developing group projections, conducting audits and generating reports for set-up accuracy
- Manages daily out-of-order rooms for maximum inventory availability
- Maintains working knowledge of the sales, front office and accounting departments, including a thorough understanding of operational areas, guest patterns and demand periods and seasons
- Attends revenue and sales meetings to ensure financial objectives are met on property
- Attends daily business review meetings to maintain awareness of business trends, new bookings and changes in current bookings
- Maintains current and accurate files and systems for informational retrieval as it relates to group bookings
Opening Overnight Supervisor
Four Seasons Hotel New Orleans & Private Residences
05.2021 - 10.2022
- Assisted in development of overnight staff
- Assisted management with Scheduling
- Administer check in of all guests and maintain record of all special requests at time of arrival
- Conducted EOD Audit in timely manner
- Processed checks, Debit and Credit Cards to ensure Hotel Revenue was properly recorded
- Handled Guest Transaction Disputes in a timely manner
- Organized Financial Reports for morning meeting
- Evaluate everyday status of all hotels and coordinate with various departments such as reservation, sales and valet to ensure optimal level of guest satisfaction
- Settled Open PM accounts
- Assisted overnight Hotel Manager in implementing and enforcing financial controls throughout the department, helping with controls of operating expenses, scheduling, and purchasing
- Processed payment for parking charges
- Assisted with preparation of daily summary reports
Night Audit Supervisor
Embassy Suites
12.2019 - 05.2021
- Greet guests upon arrival
- Process invoices, post checks to vendors and distribute employee checks
- Respond to guest complaints, requests and emergencies
- Reconcile all accounts in a timely manner
- Verify that all EOD work has been performed by other departments
- Schedule guest wake-up calls and reservations for the following day
- Respond to guest inquiries, concerns and complaints as needed
- Answer phones and place reservations
- Evaluate everyday status of all hotels and coordinate with various departments such as reservation, sales and valet to ensure optimal level of guest satisfaction
Guest Service Agent/ Night Auditor
Hilton New Orleans Riverside
08.2018 - 12.2019
- Administer check in of all guests and maintain record of all special requests at time of arrival
- Attend all phone calls and provide all appropriate information to guests and perform pre-assignment of all rooms to guests as well as VIP evaluate all activities of guest services at end of shift
- Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests
- Coordinate and assist concierge in all services to guests and maintain knowledge on all emergency procedures and evaluate all credit limit reports on everyday basis and manage room availability efficiently
- Evaluate everyday status of all hotels and coordinate with various departments such as reservation, sales and valet to ensure optimal level of guest satisfaction
- Manage and greet all customers efficiently, monitor and resolve all requests and provide all required information such as room rate and directions and assist all in the registration process
- Monitor all check-ins and provide guests with room keys, certificates and coupons in the welcome folder and evaluate all credit card details prior to acceptance
- Maintain records of all vouchers and travelers checks and maintain knowledge on all currency conversion rates and provide inputs for the same
- Manage all communication with guests and ensure satisfaction at time of check out and monitor all packages and faxes for guests and divert the same to the guest room
- Administer all guest complaints and resolve all issues appropriately and within time limit
- Maintain attendance for all employees and ensure conduct of the same on a regular basis
- Administer all registration processes for guests and maintain record of all personal information and ensure staff members to accompany guests to the room
- Conduct Night Audit
Shift Supervisor
CVS Pharmacy
05.2017 - 08.2018
- Company Overview: New Orleans, LA
- Completed store opening and closing procedures, including setting up registers and checking products
- Helped store management meet standards of service and quality in daily operations
- Worked with team members to improve performance and implement training updates
- Responded to and resolved customer questions and concerns
- Complied with standards for merchandising, stocking and storing products
- Developed and demonstrated skillful and creative latte art to engage customers
- Conducted successful cash audits at the end of each shift
- Engendered customer loyalty by remembering personal preferences and allergy information
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- New Orleans, LA
Education
Bachelor of Social Work -
Southern University At New Orleans
New Orleans, LA12-2025
High School Diploma -
Edna Karr High School
New Orleans, LA05.2015
Skills
- Quick learner
- Professional demeanor
- Self motivated
- Cultural competence
- Strong interpersonal skills
- Adaptive and creative
- Computer proficient
- Employee training
- Superb note taking and record keeping in counseling
- Customer service-focused
Certification
CPR Certified
Volunteerexperience
- Associate Pastor, New Jerusalem Baptist Church
- President, LA Home & Foreign Mission Youth Ministry
Languages
English
Professional Working
Timeline
Housekeeping Assistant Manager
Four Seasons Resort Hualalai
10.2023 - Current
Rooms Controller
Four Seasons Hotel New Orleans & Private Residences
10.2022 - 10.2023
Opening Overnight Supervisor
Four Seasons Hotel New Orleans & Private Residences
05.2021 - 10.2022
Night Audit Supervisor
Embassy Suites
12.2019 - 05.2021
Guest Service Agent/ Night Auditor
Hilton New Orleans Riverside
08.2018 - 12.2019
Shift Supervisor
CVS Pharmacy
05.2017 - 08.2018
High School Diploma -
Edna Karr High School
CPR Certified
Bachelor of Social Work -
Southern University At New Orleans
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