DARRIUS CONNELL
Muncie,IN
Overview
7
7
years of professional experience
Work History
Relalationship Banker
Old National Bank
01.2025 - Current
- Managed client accounts, ensuring compliance with banking regulations and internal policies.
- Developed customer relationships, providing personalized financial advice based on individual needs.
- Coordinated account openings, closings, and maintenance with precision and adherence to policies.
- Resolved complex customer inquiries efficiently, leading to improved service quality and retention.
- Managed daily banking operations, ensuring compliance with regulations and policies.
- Demonstrated compliance with regulatory requirements, risk management practices, and internal banking policies.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
Car Sales Consultant
KIA Of Muncie
04.2024 - Current
- Conduct discovery to determine needs for prospective customers to provide a tailor made vehicle solution based on feature requirements and budget
- Prepare thorough documentation for each sale transaction including financing paperwork purchase agreements, and trade-in evaluations,
- Cultivated strong customer relationships through personalized service and product knowledge.
- Close sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts
- Maintain detailed knowledge of vehicle inventory enabling efficient matching of client needs with available options
- Utilize CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries
Assistant Store Manager
Peloton Interactive Inc.
01.2024 - 04.2024
- Responsible for 583 sales
- Top 20 salesman in entire company during tenure
- Sales percentage of 113%
- Top 4 salesman in Central region for 22-24
- Analyzed showroom performance metrics to identify growth opportunities and implement actionable strategies.
- Focus on achieving and exceeding team sales goals through product knowledge and excellent customer service
- Utilize KPI reporting to identify opportunities and coach best practices to drive business
- Built long-lasting client relationships through excellent customer service and consistent followups
- Develop and implement training programs to enhance product knowledge and sales skills of team members
- Model how to use salesforce to maximize lead lead conversion and ensure data integrity
- Assist in developing and executing marketing strategies to drive showroom traffic
- Participate in interviewing, hiring, and onboarding of new team members
Sales Specialist
Peloton Interactive Inc.
01.2022 - 01.2024
- Top 5 in sales in South/Central region in 22-23
- Delivered personalized customer experiences by understanding individual fitness needs and recommending Peloton Products
- Educate customers about product features and benefits to aid in selecting best options for each individuals' needs
- Proactively utilize CRM software to manage customer accounts and track performance metrics (Salesforce, Looker)
- Provide first-rate service to all customers and potential customers
- Work professionally with fellow sales specialists in team environment
- Follow up with customers after completed sales to assess satisfaction and resolve technical or service concerns
Package Delivery Driver
United Parcel Services
10.2021 - 01.2022
- Maintained professional and courteous relationships with customers to ensure complete customer satisfaction
- Successfully completed all deliveries by time requested
- Identified potential clients
- Assist other drivers as needed
Package Handler
United Parcel Services
10.2019 - 12.2021
- Control equipment required to properly load trailers
- Maintain integrity of shipments to preserve condition of products during loading, unloading and packaging
- Followed safety regulations to maintain safe work environment
Graduate Assistant
Unified Technology Services, Ball State University
08.2018 - 05.2019
- Supervised/managed staff of Unified Technology Services (80+ employees)
- Ran heuristics and wrote reports on malfunctioning computers/printers detailing software or hardware issues
- Ran analytics to optimize staffing and computer lab availability
- Trained new employees
Education
Master of Science - Information & Communication Sciences (CICS)
Ball State University
Bachelor of Science - Finance
Ball State University
Skills
- Salesforce CRM
- Quantitative Analysis
- Customer/User Requirements
- Written & Verbal Communication
- Collaboration
- Data Validation
- Conflict Resolution
- Sales Presentations
- Flexibility
- KPI Tracking
- Customer Relationship Building
- Customer Service
- Attention to Detail
- Account Management
- Technical Support
- Handling Confidential/ Sensitive Information
- Relationship building
- Analytical thinking
Extra Curricular Activities
- Delaware County Cycling Club
- Assistant Wrestling Coach
Muncie Central (2015-2018)
- Ball State Rotaract Club
Timeline
Relalationship Banker
Old National Bank
01.2025 - Current
Car Sales Consultant
KIA Of Muncie
04.2024 - Current
Assistant Store Manager
Peloton Interactive Inc.
01.2024 - 04.2024
Sales Specialist
Peloton Interactive Inc.
01.2022 - 01.2024
Package Delivery Driver
United Parcel Services
10.2021 - 01.2022
Package Handler
United Parcel Services
10.2019 - 12.2021
Graduate Assistant
Unified Technology Services, Ball State University
08.2018 - 05.2019
Bachelor of Science - Finance
Ball State University
Master of Science - Information & Communication Sciences (CICS)
Ball State University
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