Summary
Overview
Work History
Education
Skills
Timeline
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Darrius Mason

Jackson,MS

Summary

Polite and professional Customer Service successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Reliable and hardworking Car Wash Attendant experienced in maintaining cleanliness and order of car wash area. Knowledgeable in proper use of car wash chemicals and equipment. Offers great customer service and engagement. Energetic and friendly Car Wash Attendant . Recognized for engaging customers, create positive experiences and increase repeat business and patron base. Knowledgeable in all facets of detailing services for vehicles' exterior and interior, chemical solutions' application and industry-best products. Detail-oriented cleaning professional with outstanding interpersonal communication skills. Possessing clean driving record and valid automobile insurance. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Call Center Representative

StarTex
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Garbage Collector

Waste Collection
11.2023 - Current
  • Enhanced community cleanliness by efficiently collecting and disposing of waste materials.
  • Reduced health risks in the neighborhood by adhering to proper waste disposal procedures.
  • Safeguarded the environment through responsible recycling practices and waste segregation techniques.
  • Improved overall sanitation levels with timely collection and transportation of garbage to designated facilities.

Installer

UMS
10.2023 - Current
  • Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
  • Enhanced customer satisfaction by providing timely and accurate installations.
  • Completed projects within budget constraints through careful planning and resource management.
  • Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
  • Expedited installation times with efficient scheduling and coordination of resources.
  • Inspected installations to check for functionality and maintain customer satisfaction.

Bay Attendant

Blue Beacon
07.2022 - 11.2023
  • Enhanced customer satisfaction by efficiently completing vehicle cleaning tasks in a timely manner.
  • Maintained a safe and organized work environment by adhering to company guidelines and OSHA regulations.
  • Ensured optimal equipment functionality by performing regular inspections and conducting necessary repairs.
  • Increased team productivity with effective communication and collaboration during high-volume shifts.
  • Complied with environmental regulations, disposing of waste materials responsibly and safely.
  • Provided exceptional customer service, addressing client inquiries, and resolving issues promptly.
  • Supported efficient workflow by maintaining an adequate inventory of cleaning supplies and tools.

Call Center Representative

SSG
02.2021 - 07.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Education

High School Diploma -

Forest Hill High School
Jackson, MS
05.2023

Skills

  • Account Updating
  • Sales Closing
  • Data Entry
  • Customer Service
  • Complaint Resolution
  • Customer Relationship Management
  • Call Control
  • Quality Assurance
  • Technical Support
  • Product Upselling
  • Payment Processing
  • Appointment Scheduling
  • Quality Control
  • Inventory Accountability
  • Estimating Abilities
  • Project Estimation and Bidding
  • Pre-Installation Site Prep
  • System Repairs
  • Component Repairs
  • Decision Making
  • Interpersonal Skills
  • Effective Communication
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Stress Management
  • Professionalism
  • Physical Stamina
  • Computer Literacy
  • Cleanliness and Hygiene
  • Problem Solving
  • Active Listening
  • Customer Service Excellence
  • Time Management
  • Safety Awareness
  • Receiving Support
  • Customer Relationship Management (CRM)
  • Product Knowledge
  • Sales Forecasts
  • Proposal Preparation
  • Opportunity Identification
  • Relationship Establishment

Timeline

Garbage Collector

Waste Collection
11.2023 - Current

Installer

UMS
10.2023 - Current

Bay Attendant

Blue Beacon
07.2022 - 11.2023

Call Center Representative

SSG
02.2021 - 07.2022

Call Center Representative

StarTex

High School Diploma -

Forest Hill High School

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Darrius Mason