Darrius Mercer
Jacksonville,Florida
Summary
Innovative Healthcare Consultant dedicated to boosting all areas of operations and business administration in healthcare industry. Driven leader with proven track record of enhancing operations by conducting in-depth analysis and implementing changes yielding impactful results. Proficient in hospital management software. Commended for developing cost-effective solutions and methods and improving work efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Research Lab Manager/Research Assistant
CNS Healthcare
Jacksonville, FL
09.2022 - 05.2024
- Conducted regular performance evaluations to recognize top performers and identify areas needing improvement for individual team members.
- Trained staff, scheduled work hours and assigned projects for 5-person work group.
- Enhanced research quality by implementing and maintaining standardized lab protocols and procedures.
- Managed inventory control for chemicals and supplies, ensuring timely restocking and proper disposal of hazardous materials.
- Coordinated departmental budgets and resource allocation, optimizing lab operations while minimizing expenditures.
- Defined clear targets and objectives and communicated to other team members.
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Optimized experimental procedures through rigorous testing and troubleshooting efforts, reducing errors in result interpretation.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
Phlebotomist
Quest Diagnostics
Tallahassee, FL
01.2022 - 09.2022
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining clean work environment.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout process.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Supported quality assurance efforts by diligently documenting all relevant information during collection process, ensuring accurate test results for patients and providers alike.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Reviewed patient records for accuracy and completeness.
- Performed laboratory tests to assist physicians in diagnosis.
- Assisted in training and onboarding new phlebotomists.
Medical Assistant/Trainer
Patients First Urgent Care
Tallahassee, FL
06.2020 - 08.2021
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Provided one-on-one mentoring to help individuals reach their full potential within organization.
- Facilitated team-building exercises that fostered collaboration and communication among department members.
- Evaluated effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Trained and mentored 4 new personnel hired to fulfill various roles
Patient Care Technician
Tallahassee Memorial Hospital
06.2018 - 06.2019
- Reduced stress for patients and families through effective communication and empathetic support.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within clinical environment.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
Medical Assistant
Medex Urgent Care
06.2016 - 05.2018
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within the local area.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Documented vital signs and health history for patients in clinic and hospital environments.
Education
Master of Science - Business Administration
Florida International University
Miami, FL08.2025
Bachelor of Science - Health Sciences
Florida Agricultural & Mechanical University
Tallahassee, FL06.2021
High School Diploma -
Interlachen High School
Interlachen, FL05.2018
Skills
- Personnel Supervision
- Data Collection
- Standard Operating Procedures
- Problem-Solving
- Adaptability and Flexibility
- Self Motivation
- Detail Oriented
- Analytical Thinking
- HIPAA Compliance
- Medical Terminology
- Patient Flow Management
- Data Entry
Certification
- Certified Medical Assistant (CMA)
- BLS Certified
- Bachelor of Science in Health Sciences
- GCP Certified
Timeline
Research Lab Manager/Research Assistant
CNS Healthcare
09.2022 - 05.2024
Phlebotomist
Quest Diagnostics
01.2022 - 09.2022
Medical Assistant/Trainer
Patients First Urgent Care
06.2020 - 08.2021
Patient Care Technician
Tallahassee Memorial Hospital
06.2018 - 06.2019
Medical Assistant
Medex Urgent Care
06.2016 - 05.2018
Master of Science - Business Administration
Florida International University
Bachelor of Science - Health Sciences
Florida Agricultural & Mechanical University
High School Diploma -
Interlachen High School
- Certified Medical Assistant (CMA)
- BLS Certified
- Bachelor of Science in Health Sciences
- GCP Certified
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