Summary
Overview
Work History
Education
Skills
Timeline
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Darriyan Massey

NEW ORLEANS

Summary

Dedicated and customer-focused professional with over 10 years of combined experience in hospitality and healthcare. Skilled in providing exceptional service in fast-paced environments, with 2 years as a server at IHOP and 9 years as a Patient Care Technician. Strong background in communication, problem-solving, and multitasking, with a proven ability to create positive experiences for guests and patients alike. Seeking to leverage customer service expertise, attention to detail, and a team-oriented attitude in a waitress/server role.

Overview

9
9
years of professional experience

Work History

Certified Nursing Assistant

Ochsner Rehab Hospital
12.2016 - Current
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness of patient areas, adhering to infection control protocols.
  • Supported healthcare team by preparing equipment and supplies for procedures.
  • Delivered patient care by assisting with daily living activities and ensuring comfort.
  • Collaborated with healthcare teams to develop individualized care plans for patients.
  • Delivered high-quality care under pressure in fast-paced environments such as emergency departments or intensive care units during travel assignments.

Waitress

IHOP
01.2023 - 09.2025
  • Provided exceptional customer service, ensuring guest satisfaction and addressing concerns promptly.
  • Collaborated with kitchen staff to streamline order delivery and improve meal presentation.
  • Managed multiple tables efficiently during peak hours, maintaining high service standards.
  • Trained new team members on menu knowledge and customer interaction protocols.
  • Implemented upselling techniques, enhancing overall dining experience and increasing revenue potential.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Education

High School Diploma -

Renew Accelerated High School
New Orleans, LA

Skills

  • Patient care
  • HIPAA compliance
  • Reliable team player
  • Direct Customer Service & Guest Relations
  • Cash Handling & POS System Operation
  • Order Accuracy & Food Service Standards
  • Multitasking in Fast-Paced Environments
  • Communication & Active Listening
  • Team Collaboration & Reliability
  • Conflict Resolution & Problem Solving
  • Attention to Detail & Cleanliness Standards
  • Time Management & Prioritization
  • Empathy & Professionalism with Diverse Population patient care

Timeline

Waitress

IHOP
01.2023 - 09.2025

Certified Nursing Assistant

Ochsner Rehab Hospital
12.2016 - Current

High School Diploma -

Renew Accelerated High School

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