Darrold Ponce
Hayward California,CA
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations, being well-organized, reliable, and experienced in setting up displays, restocking shelves, and supporting in-store customers with knowledgeable assistance. I pride myself on service-oriented volunteer work, collaborating with others to achieve common objectives while understanding others differences to help them become the best they can be.
Overview
3
3
years of professional experience
Work History
Sales Lead Keyholder
Kids Footlocker
Hayward, CA
03.2024 - 09.2025
- Opened inventory boxes and restocked shelves.
- Opened and closed store 4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Completed store opening and closing procedures.
- Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
- Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.
- Managed inventory effectively, ensuring optimal stock levels for high-demand products.
- Organized employee schedules, adhering to budgetary constraints while maintaining adequate staffing levels during peak hours.
- Implemented loss prevention measures that significantly reduced instances of theft within the store location.
Sales Associate
Kids Footlocker
Hayward, CA
09.2023 - 03.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers’ needs.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Used technology resources to assist customers in locating and selecting items.
Voluntary Worker
St Leander Parish.
San Leandro, CA
01.2023 - 10.2023
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Greeted customers, took orders, served food and drinks and processed payments.
- Ensured compliance with all safety protocols for handling food items and beverages.
- Operated cash registers, handled money transactions accurately and balanced the till at end of shift.
- Provided assistance to other staff members as needed during peak hours of operation.
- Kept records of daily sales figures and reported discrepancies promptly to supervisor.
- Inspected equipment on regular basis to ensure proper functioning before use.
- Performed opening, closing duties including setting up, breaking down snack bar area.
- Regularly cleaned tables, chairs and counters; swept floors and emptied trash cans.
- Checked expiration dates on products regularly to ensure quality control standards were met.
- Replenished condiments, napkins, utensils, cups, straws, as necessary throughout shift.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
Associate of Science - Business Administration And Management
Chabot College
Hayward, CA05-2026
Associate of Science - Business Administration And Management
Santa Barbara City College
Santa Barbara, CA05-2026
Skills
- Business Development
- Inventory Control
- Sales Development
- Cash Register Operation
- Sales Training
- Sales Expertise
- Exceeds Sales Goals
- Professional Demeanor
- Service-Oriented
- Money Handling
- Outgoing Personality
- Excellent Communication Skills
Timeline
Sales Lead Keyholder
Kids Footlocker
03.2024 - 09.2025
Sales Associate
Kids Footlocker
09.2023 - 03.2024
Voluntary Worker
St Leander Parish.
01.2023 - 10.2023
Associate of Science - Business Administration And Management
Chabot College
Associate of Science - Business Administration And Management
Santa Barbara City College