Darron Burgos
Peekskill,NY
Summary
Most recently, a Client Care Manager with over a year of experience in case management. Committed to helping community members navigate social support services and the healthcare system.
In years past, an experienced and responsible educator that has worked closely with students, their teachers and parents in a number of different positions and capacities for 15 years. Core qualifications are collaborative problem solving, critical thinking, active listening skills, implementing new programs, positive atmosphere promotion, public relations, and administrative management.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Care Manager
CHOICE of NY
02.2024 - Current
- Assessed clients and developed plans to meet needs.
- Developed and regularly updated individualized care plans on to enhance client outcomes and meet specific needs.
- Evaluated patient progress regularly, adjusting care strategies as necessary for effectiveness.
- Established strong relationships with community resources to support client access to services.
- Advocated for clients' rights, ensuring equitable access to necessary healthcare services.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Coordinated with primary care physicians, medical specialists, mental health providers, pharmacies, Department of Social Services and Social Security, as well as family members to ensure comprehensive care delivery.
COVID-19 Contact Tracer/Case Investigator
Public Consulting Group, Inc.
12.2020 - 02.2022
- Contacted people by phone and Informed them of quarantine protocols, collecting work and school information and documenting each record in multiple Excel spreadsheets.
- Made follow up calls to ascertain compliance with quarantine protocols.
- Helped vulnerable individuals navigate complex healthcare system.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
Lead Dean
Lyons Community School
07.2014 - 06.2018
- Supervised and trained a staff of three new deans in responding to teachers in need of assistance and students struggling in the classroom, developing and sustaining relationships with students in crisis, collaborating with teachers to resolve classroom management issues with particular students, presiding over peer mediations and communicating with parents on the progress of students in grades 6 through 12.
Restorative Justice Coordinator
Lyons Community School
09.2015 - 06.2018
- Initiated, organized and implemented school's Restorative Justice systems and protocols for students in grades 6-12, supported teachers in running Tier 1 and Tier 2 circles, responsible for outreach to families and members of the neighborhood community, co-taught a semester long class that trained sophomores, juniors and seniors how to run the school's restorative systems, led a select group of sophomores, juniors and seniors in implementing school's restorative systems and led tours and seminars for other schools and organizations looking to learn about Restorative Justice.
Dean of Students
Lyons Community School
09.2007 - 07.2013
- Worked collaboratively with teachers and principals on designing and implementing school wide systems in and outside of the classroom, led teachers in professional development sessions on classroom management and restorative practices, helped design school's Restorative Justice program, worked closely with numerous students and their parents on student's behavior modification and preparation for success in and outside of school, held parent conferences, accompanied teachers during parent conferences, collected, sorted and scanned attendance for all classes grades 6 through 12.
Teacher Assistant
Lower Lab School Parent Teacher Association
04.2005 - 12.2007
- Assisted kindergarten through 4th grade teachers with carrying out daily routines, management and upkeep in their classrooms and supervised students during lunch and recess.
Group Leader
Stanley Isaacs Summer Day Camp
07.2002 - 08.2005
- Supervised children ages 5 through 10 in groups of 15-20 on trips to zoos, playgrounds, pools and amusement parks while preparing them for an end of summer musical presentation.
Group Leader
Stanley Isaacs Neighborhood Center
09.2001 - 06.2005
- Supervised groups of 15-20 students ranging from 2nd to 4th grade in an after school setting, leading them in homework help, academic enrichment through games and project based learning.
Education
High School Diploma - Therapeutic Crisis Intervention in Schools
New York, NY, United States2017
Restorative Practices
Manhattan, NY, USA2016
High School Diploma - Computer Science
School of The Future
United States2001
Skills
- Flexible and Adaptable
- Detail-oriented data management
- Experience with G-Suite applications
- Independent achiever
- Proficient in MS Office
- Collaborative communication
- Consistent and responsible
- Strong multitasking skills
- Clear interpersonal communication
- Professional telephone communication
- Effective problem resolution
Accomplishments
- Initiated and managed The Justice Panel, working with groups of students to find fair alternatives tosuspensions for other students.
- Trained students to participate in The Justice Panel.
- Hosted graduate students and educators from other schools around the country observing The Justice Panel
- Spoke on several panels with other professional educators on Restorative Justice
- Was featured in the Teachers Unite documentary, Growing Fairness, on Restorative Justice
- Consulted for new and existing Restorative Justice Coordinators in initiating and running restorative programs in schools around New York City
Community Involvement
- Basketball Coach, Stanley Isaacs Basketball Tournament, 2003-2005
- Basketball Coach, North Brooklyn Basketball League, 2008-2010
- Basketball Coach, New York Schools Athletics Association 2014-Current
Additional Information
- Member of School of the Future Junior Varsity Basketball Team
- Member of School of the Future Varsity Basketball Team
- Writer for School of the Future Newspaper
- Trained advisor for Peer Group Connection by Center for Supportive Schools
- Trained by Teachers Unite in implementing Restorative Practices in schools
Certification
Cornell University for Therapeutic Deescalation and Crisis Intervention - New York, NY
2017
Johns Hopkins University for COVID-19 Contact Tracing -
Coursera, 2020
Timeline
Care Manager
CHOICE of NY
02.2024 - Current
COVID-19 Contact Tracer/Case Investigator
Public Consulting Group, Inc.
12.2020 - 02.2022
Restorative Justice Coordinator
Lyons Community School
09.2015 - 06.2018
Lead Dean
Lyons Community School
07.2014 - 06.2018
Dean of Students
Lyons Community School
09.2007 - 07.2013
Teacher Assistant
Lower Lab School Parent Teacher Association
04.2005 - 12.2007
Group Leader
Stanley Isaacs Summer Day Camp
07.2002 - 08.2005
Group Leader
Stanley Isaacs Neighborhood Center
09.2001 - 06.2005
Restorative Practices
High School Diploma - Therapeutic Crisis Intervention in Schools
High School Diploma - Computer Science
School of The Future