DARRON DONALDSON
La Habra,CA
Summary
Results-driven IT professional with experience in technical support, systems administration, domain engineering, and vulnerability management. Proven ability to support enterprise environments, troubleshoot hardware and software issues, manage endpoint compliance efforts, and analyze system needs to improve operational performance. Skilled at documenting processes, coordinating remediation activities, and communicating technical information clearly to stakeholders. Brings a strong combination of hands-on support experience, systems analysis, and cybersecurity awareness focused on reliability, efficiency, and risk reduction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Domain Engineer
Southern California Gas Company
Los Angeles, CA
08.2020 - Current
- Managed vulnerability remediation efforts across more than 1,800 devices while consistently maintaining 85% or higher SLA performance in support of enterprise security and endpoint compliance goals.
- Utilized ServiceNow, Splunk, Active Directory, Azure DevOps, and Intune console to support enterprise IT operations, monitor device status, track issues, and assist with remediation and support workflows.
- Supported Windows devices and configured, deployed, and maintained TSA devices to promote reliable endpoint performance and operational readiness across the environment.
- Developed technical specifications and documentation for new engineering projects.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
Senior Desktop Support Technician
HCL Technologies
Los Angeles, CA
04.2019 - 08.2020
- Provided technical support for hardware and software issues across multiple platforms.
- Led troubleshooting efforts to resolve complex desktop problems efficiently.
- Mentored junior technicians in best practices for system maintenance and user support.
- Implemented process improvements that enhanced service delivery and reduced downtime.
- Maintained inventory of hardware components, ensuring availability for quick replacements.
- Analyzed recurring issues to develop proactive solutions and optimize user experience.
- Provided remote support to offsite employees, ensuring consistent access to critical systems and applications.
Desktop Support Technician
Honda North America
Torrance, CA
09.2018 - 04.2019
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
- Responded to emergency situations quickly and professionally, mitigating potential damage from viruses or other threats to organizational systems/data integrity.
Desktop Support Technician
CompuCom
Los Angeles, CA
01.2017 - 09.2018
- Diagnosed and resolved hardware and software issues for end-users efficiently.
- Installed, configured, and maintained desktop systems and peripherals to ensure optimal performance.
- Supported users in troubleshooting network connectivity problems across various platforms.
- Documented technical procedures and user guides to streamline support processes.
Education
Bachelor of Science - Information & Network Technology, Major in Network Management
Westwood College
Anaheim, California07-2015
Master of Science - Cybersecurity
University of Phoenix
05-2026
Skills
- Technical Support & Troubleshooting: End-user support for Windows devices, hardware and software troubleshooting, password resets, network connectivity issues, system debugging, and foundational IT support
- Systems & Domain Engineering: System design support, requirements analysis, feasibility assessment, technical consultation, life-cycle planning, implementation coordination, and enterprise system documentation
- System Maintenance & Administration: System configuration, issue resolution, application support, ServiceNow, Active Directory, Azure DevOps, Intune console, Splunk, and procedure development for enterprise environments
- Security & Vulnerability Management: Vulnerability tracking, prioritization, and remediation coordination; monthly vulnerability reporting; quarterly presentations on vulnerability and phishing SLA metrics for leadership review
- Security & Monitoring: Vulnerability management, SLA tracking, Splunk
- Systems Administration: Active Directory, Windows device support, system configuration, troubleshooting
Certification
ISC2 Certified in Cybersecurity (CC)
Timeline
Domain Engineer
Southern California Gas Company
08.2020 - Current
Senior Desktop Support Technician
HCL Technologies
04.2019 - 08.2020
Desktop Support Technician
Honda North America
09.2018 - 04.2019
Desktop Support Technician
CompuCom
01.2017 - 09.2018
Master of Science - Cybersecurity
University of Phoenix
Bachelor of Science - Information & Network Technology, Major in Network Management
Westwood College