Darron R. Jones, Jr.
DeSoto,TX
Summary
Professional in customer support, bringing valuable experience and readiness to excel in customer communication roles. Known for quick issue resolution and enhancing user experience through effective chat interaction. Focused on team collaboration and achieving results, with reliable and adaptable approach to changing needs. Skilled in technical troubleshooting and maintaining service quality.
Overview
12
12
years of professional experience
Work History
Healthcare Support Worker
Novel Health Care
09.2022 - 01.2025
- Educated patients and families on post-discharge care instructions and available resources.
- Administered medication using automated dispensing systems, ensuring proper dosage and timing.
- Collaborated with healthcare team to develop individualized patient care plans.
- Prepared examination rooms by sterilizing equipment and arranging necessary supplies.
Chat Support - For Social Media Platform
Peak Support
08.2022 - 02.2023
- Adapted communication style to meet the needs of diverse customer backgrounds.
- Documented customer interactions and feedback for future reference.
- Provided prompt responses to customer inquiries through chat support platforms.
- Resolved common issues by following established troubleshooting steps.
Customer Care Agent
Assurant Insurance Firm
08.2021 - 02.2023
- Identifying risk management strategies
- Handling policy renewals for current customers
- Tracking customer claims and identifying sales opportunities for insurance plans
Internet Tech Support
TransCom
06.2018 - 12.2020
- Provided support to callers experiencing computer problems
- Diagnosing software faults, hardware faults and technical application problems
- Exhibited strong customer service ethos
Google Ads Evaluator
Lionsbridge
11.2017 - 03.2018
- Analyzed and provided feedback on text, web pages and images
- Maintained discipline to stay on schedule despite potential distractions at home
- Report results using Google online tools
Online Customer Service Representative
Sykes Enterprises Incorporated
09.2016 - 10.2017
- Provided services such as technical support and customer service
- Interact with users via email, phone, and chat
- Delivered conclusions from data given to you (EX: suggesting training needs based on previous ticket volume)
- Escalate complex user issues to internal teams and provide context to the reason for the escalation
Underground Hip Hop Music Blogger
Public Relations Desoto, TX
01.2014 - 04.2016
- Company Overview: (Entrepreneur)
- Highlight and promote the next generation of counterculture music through social media
- Post and create mix tapes through strong connections on the web
- Strong internet research skills to support content creation
- Strategically plan dates and times of posting of music content on web-based sites
- (Entrepreneur)
Customer Service Representative
Karma Loop Online Streetwear
12.2012 - 09.2013
- Company Overview: Boston, MA
- Provided quality service to customers and associates inquiring about the availability of products or status of orders
- Listen attentively to caller needs to ensure a positive customer experience
- Access electronic and paper cataloging systems to look up product information and availability
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
- Boston, MA
Education
Everest University Online -
Everest University Online
Dallas, TX01.2014
High School -
Justin F. Kimball High School
Dallas06.2011
Skills
- Basic MS Word
- PowerPoint
- Excel
- Typing 60-65 wpm
- Critical thinker
- Communication skills
- Self-disciplined
Timeline
Healthcare Support Worker
Novel Health Care
09.2022 - 01.2025
Chat Support - For Social Media Platform
Peak Support
08.2022 - 02.2023
Customer Care Agent
Assurant Insurance Firm
08.2021 - 02.2023
Internet Tech Support
TransCom
06.2018 - 12.2020
Google Ads Evaluator
Lionsbridge
11.2017 - 03.2018
Online Customer Service Representative
Sykes Enterprises Incorporated
09.2016 - 10.2017
Underground Hip Hop Music Blogger
Public Relations Desoto, TX
01.2014 - 04.2016
Customer Service Representative
Karma Loop Online Streetwear
12.2012 - 09.2013
Everest University Online -
Everest University Online
High School -
Justin F. Kimball High School
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