Darron Shropshire
MARIETTA
Summary
Proven track record in enhancing customer success and operational efficiency at AmplifAI Solutions and Home Depot. Excelled in relationship building and process improvement, driving significant client loyalty and project enhancements. Skilled in business analysis and fostering team collaboration, consistently delivering beyond expectations without exceeding a 55-word limit. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Customer Success Manager
AmplifAI Solutions
04.2021 - 07.2024
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
Senior Business Analyst
Home Depot
09.2014 - 04.2021
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Identified patterns and trends in large data sets and provided actionable insights.
- Implemented business intelligence solutions to increase operational efficiency.
Education
High School Diploma -
South Cobb High School
Austell, GA05.1999
Skills
- Process Improvement
- Work Planning and Prioritization
- Training and Development
- Project Planning
- MS Office
- Excellent Communication
- Business Analysis and Reporting
- Relationship Building
- Positive Attitude
- Team Collaboration
- Client Relations
Languages
Spanish
Professional Working
Timeline
Customer Success Manager
AmplifAI Solutions
04.2021 - 07.2024
Senior Business Analyst
Home Depot
09.2014 - 04.2021
High School Diploma -
South Cobb High School