Darron Williams

• Executed PC refresh for 500 nodes across multiple Advantage Care Physicians locations in NYC, reducing downtime by 98%.
• Led wireless access points refresh, replacing Aruba APs with Juniper APs in 30 clinics and hospitals, enhancing network reliability.
• Provided technical troubleshooting and site support for healthcare facilities in NYC, resolving network connectivity and software issues within an hour.
• Diagnosed and resolved hardware and software issues, ensuring minimal disruption to user operations.
• Utilized Dameware for remote troubleshooting of user machines, enhancing system functionality by implementing printer mapping software.
• Collaborated with teams to streamline support processes, improving overall workflow efficiency.
• Registered and claimed Juniper access points in Juniper Mist system, ensuring compliance with naming conventions.
• Conducted heat map planning for Juniper APs to optimize network coverage.
• Coordinated operational visits with facilities, PA security, and maintenance teams to foster communication and collaboration.
• Used Mistman app to identify Aruba devices during site surveys for disconnection.
• Switch port patching of Aps and Nodes

• Sole IT Sr, Desktop Support Engineer /Jr. System Administrator branch Office/ Warehouse facility
• Management of Users accounts via GPO enforcement via On Prem Microsoft Server, Active Directory and Saas MS365 Platform and Google Suit
• Administrator of a Unified Endpoint Management (UEM) platform SureMDM of Windows PC, Android, MAC, and mobile devices
• Managed Windows Server Update Services (WSUS) of the organization Microsoft PC nodes
• MDF Closet installation, decommissioning, maintenance, upgrading, monitoring of Server blades, Hardware/ Cisco Meraki, Aruba, Fortinet, Sophos blades & Network redundancy Spine Connections
• Physical patch switch network connectivity and troubleshooting of office nodes
• Collaboration with ISP(s) for Vault installation and activation / Facility ethernet network line runs throughout facility and to MDF closet
• Conducted Product research, product testing, deployment, for Warehouse IT hardware equipment for ground floor operations
• Subject expertise participating in company large-scale projects
• Installation, maintenance of network printers
• Installation, configuration, monitoring of Schneider Electric APC Smart - UPS
• Server closet installation of fire, water, Smoke alert sensor systems
• Packable, New York City, Long Island
• Managed system updates and patches for critical infrastructure.
• Administered user accounts and permissions across multiple platforms.
• Configured and maintained backup systems to ensure data integrity.
• Provided technical support for hardware and software troubleshooting issues.
• Developed documentation for system processes and user guides effectively.
• Trained staff on new software applications and system functionalities efficiently.
• Troubleshot application errors and provided technical support to end-users.
• Created user accounts and managed access rights for users.
• Deployed operating systems upgrades and security patching in accordance with IT policies.
• Maintained inventory of hardware assets including servers, laptops, desktops.
• Installed, tested and evaluated new systems, applications and patches.
• Coordinated with third-party vendors for resolution of incidents or provisioning services.
• Resolved complex technical problems within established service level agreements.
• Stayed current with emerging technologies and trends, regularly upgrading systems to maintain competitive advantage.

• Sole IT Sr, Desktop Support Engineer to an all-White Glove Flag ship Enterprise office of the Americas
• Supporting a Mixed Windows PC, Mac, thin client Citrix Environment
• Management of Users accounts, GPO enforcement via On Prem Microsoft Server, Active Directory and Saas MS365 Platform and Google Suit
• Mobile Iron administrator of BYOD/ company assets of Android, Apple, handheld devices
• Installation, configuration, service, maintenance of Network printers
• RSA cryptosystem administrator for user accounts
• Asset Management and tracking
• Installation, setup, Configuration, Maintenance of VC Equipment (Polycom CX8000 system / Logitech Rally system/ Yealink Ip Phones/ Jabra Wall Mount Scheduler/ Drop down ceiling Projectors)
• Conference Hardwire, maintenance of VC Desk Input, Output, Charging Port Stations along with other Office areas and VC rooms
• Supporting VC Platforms such as ZOOM, MS Teams, Skype
• MDF - Installation, removal, Upgrading, sever racks, storage drives, faulty component replacements, Outages troubleshooting
• VPN troubleshooting for remote users via Palo Alto VPN services
• Ticket handling via Service Desk ticketing platforms (ServiceNow, Support Works, Footprints ticketing system)
• Remote Support, Domestic, International remote travel support to regional east coast office branch, Canda, Ireland, London branches - Current Valid Passport.
• Knowledge base sharing, documentation.
• Trained new staff members in the use of computer systems, software applications and network resources.
• Collaborated with 3rd party vendors regarding procurement of hardware and software products required by the organization.

• Hardware Technical support for two thousand End Users.
• Performed Data Migration on Windows XP/Windows 7/Mac O.S X, Mac O.S. Lion
• Helpdesk Level 1 Support - Citrix SAP - Inventory /Conference room set up
• Casper Suite (Casper Remote, Casper Recon, Casper Imaging), Ghost Imaging
• Inventory Excel Spreadsheet update/ Inventory Parts and warranty research
• End User Mac O.S. X/ Mac O.S. Lion/ Microsoft Windows XP, Windows 7 configuration setup
• Install and Configured network printers
• Performed Break/Fix/ Installation, Logic Board, keyboard, Mouse pad, Ram, Fan, Palm rest, 24Inch - 27Inch Mac Monitor display(s), L.C.D Display, Graphic Card, HDD(s) / Disassembly /Assembly of Pc Lenovo T400, T410, T420, X60, X61 units, -Mac Tower, iMac 24Inch iMac 27Inch, Mac Book Pro 13Inch, Mac Book Pro 15Inch, Mac Air 13Inch, Mac Air 1 1Inch, Mac Book Pro Retina