Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Darryl Anderson

Sun Valley,Nevada

Summary

With a proven track record at The Row Reno, I excel in deploying training best practices and leadership training to enhance workforce capabilities. Leveraging adult learning principles, I've significantly improved training outcomes, demonstrating adept project management and mentoring skills. My approach ensures engaging, effective program implementation, aligning with strategic organizational goals.

Overview

30
30
years of professional experience

Work History

Surveillance Training Coordinator/Shift Supervisor

The Row Reno
Reno, NV
06.1996 - 10.2025
  • Assisted in the development of succession planning initiatives through targeted training efforts.
  • Utilized learning management systems (LMS) to administer online training and track employee progress.
  • Scheduled classes based on availability of classrooms, equipment or instructors.
  • Coordinated logistics for training sessions, including scheduling, venue selection, and equipment setup.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Facilitated engaging and informative training sessions for both new hires and existing staff.
  • Compiled data from evaluations for use in preparing reports detailing course outcomes.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Conducted needs assessments to identify gaps in employees' skills and knowledge.
  • Organized and scheduled on-site and off-site trainings for staff members.
  • Updated existing curriculums based on changes in technology or industry standards.
  • Analyzed feedback from training participants to make improvements to future programs.
  • Explained goals and expectations required of trainees.
  • Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
  • Created and offered additional materials to enhance training.
  • Ensured that all necessary equipment was available prior to a session commencing.
  • Designed and implemented comprehensive training programs tailored to organizational needs.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Monitored and evaluated the effectiveness of training programs using pre- and post-assessment tools.
  • Developed training materials and manuals to support diverse learning styles and organizational objectives.

Assistant Surveillance Manager/Training Cordinator

Ceasar's Resorts/ The Row in Reno
Reno Nevada, NV
10.2019 - 02.2022
  • Reviewed security practices prior to events and identified potential weaknesses.
  • Represented company and testified in court for theft cases by offering factual information about observations.
  • Managed staff schedules for shifts and events to minimize overtime costs.
  • Maintained surveillance operations to ensure compliance with gaming regulations and company policies.
  • Worked closely with local law enforcement to coordinate security operations and investigations.
  • Identified suspicious activity through strong understanding of cheating techniques and advantage play methods.
  • Analyzed surveillance footage to identify potential violations of laws or regulations.
  • Recommended equipment and services to improve facility and network security.
  • Responded immediately to security threats, breaches and emergencies, following proper protocols.
  • Observed gaming tables, slots and poker rooms throughout casino via live video feeds.
  • Coordinated with other departments to resolve issues impacting the safety and security of customers and employees.
  • Analyzed security bulletins, gathering information on software vulnerabilities and patches.
  • Collaborated with stakeholders to develop business continuity and disaster recovery plans.
  • Developed and updated policies to keep employees safe from violence and harassment in workplace.
  • Tracked employee attendance records for Surveillance Department staff members.
  • Investigated security breaches and took appropriate measures to minimize damage.
  • Installed cameras to investigate loss, fraud, theft and abuse by personnel or visitors.
  • Periodically reviewed existing policies and procedures and made recommendations to improve security.
  • Advised management on best practices for preventing theft or fraud within the casino environment.
  • Participated in continuing education and seminars to learn about latest threats and risk prevention methods.
  • Compiled statistical data related to incidents reported by surveillance staff.
  • Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
  • Monitored facility activities in multiple areas using CCTV cameras, video recorders and computers.
  • Coordinated with law enforcement and emergency responders during security incidents.
  • Participated in regular meetings with senior management to discuss current trends in casino security operations.
  • Investigated customer complaints regarding improper conduct by staff members or guests.
  • Ensured security personnel were properly trained on monitoring equipment and procedures.
  • Submitted highly detailed surveillance reports to professionals, carefully documenting all activity during shift.
  • Monitored all areas of casino operations, including cash transactions and gaming activities.
  • Managed a team of surveillance officers, providing guidance, feedback, and direction as needed.
  • Implemented new protocols for handling suspicious activities in accordance with regulatory requirements.
  • Interviewed and hired security personnel with strong skill sets and expertise.
  • Reviewed incident reports submitted by surveillance officers for accuracy and completeness.
  • Created detailed reports summarizing findings from investigations conducted by the Surveillance Department.
  • Developed and implemented training procedures for newly hired personnel.
  • Assisted law enforcement agencies with criminal investigations related to casino activities.
  • Developed strategies for detecting fraudulent behavior in the casino environment.
  • Conducted investigations into suspicious activity, interviewed witnesses, and collected evidence.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.

Surveillance Trainee

Silver Legacy
Reno, Nevada
12.1995 - 06.1996
  • Developed essential skills and techniques through diligent practice.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Organized client meetings to provide project updates.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Implemented strategies to take advantage of new opportunities.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted with training new employees on company policies and procedures.
  • Attended training sessions and meetings to learn new information and develop personal skills.
  • Provided support to existing staff on various tasks and duties.
  • Worked alongside senior team members to learn related job tasks and roles.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Education

Mathmatics And Statistics

TMCC
Reno, NV
06-1998

Skills

  • Training best practices
  • Feedback analysis
  • Adult learning principles
  • Leadership training
  • Feedback gathering
  • Program implementation
  • Staffing and workflow planning
  • New program development
  • Customized training
  • Project management
  • Training facilitation
  • Training delivery
  • Schedule management
  • New hire on-boarding
  • Employee engagement
  • Coaching and mentoring
  • Training solutions development

References

References available upon request.

Timeline

Assistant Surveillance Manager/Training Cordinator

Ceasar's Resorts/ The Row in Reno
10.2019 - 02.2022

Surveillance Training Coordinator/Shift Supervisor

The Row Reno
06.1996 - 10.2025

Surveillance Trainee

Silver Legacy
12.1995 - 06.1996

Mathmatics And Statistics

TMCC

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Darryl Anderson