Summary
Overview
Work History
Education
Skills
Timeline
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Darryl Ball Jr

Honolulu

Summary

Dynamic retail professional with extensive experience at Rip Curl, excelling in customer service and team leadership. Proven track record in inventory control and enhancing store operations, resulting in improved sales and customer satisfaction. Skilled in mentoring staff and implementing effective merchandising strategies to drive engagement and performance.

Overview

13
13
years of professional experience

Work History

Assistant Store Manager

Rip Curl
01.2024 - Current
  • Assisted in maintaining store inventory and merchandising standards.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Supported team members in daily operations, fostering a collaborative work environment.
  • Learned operational procedures and systems to enhance efficiency during peak hours.
  • Observed and reported on store performance metrics to identify improvement areas.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Supervisor

Rip Curl
10.2022 - 01.2024
  • Supervised daily operations, ensuring compliance with company policies and safety standards.
  • Trained new staff in store procedures and customer service protocols, enhancing team efficiency.
  • Implemented visual merchandising strategies to elevate product presentation and enhance customer experience.
  • Assisted in cash handling processes, maintaining accuracy during transactions and reconciliations.
  • Addressed customer inquiries and resolved conflicts, promoting a positive shopping environment.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Trainer

Texas Roadhouse
07.2012 - 02.2021
  • Assisted in maintaining store inventory and merchandising standards.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Supported team members in daily operations, fostering a collaborative work environment.
  • Learned operational procedures and systems to enhance efficiency during peak hours.
  • Observed and reported on store performance metrics to identify improvement areas.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Shift Leader

Teddy's Bigger Burgers
03.2021 - 08.2023
  • HonolSupervised daily operations to ensure high-quality customer service and efficient workflow.
  • Trained and mentored new team members on operational procedures and best practices.
  • Managed inventory levels, placing orders to maintain stock availability for peak service times.
  • Implemented standard operating procedures to enhance food safety and cleanliness standards.
  • Supervised daily operations to ensure high-quality customer service and efficient workflow.
  • Resolved customer issues promptly, fostering positive dining experiences and repeat business.
  • Streamlined communication between kitchen and front-of-house staff to improve order accuracy and speed.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Associate Degree In Science - Criminal Justice

Remington College
Lafayette, LA
05.2019

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Customer service management
  • Staff supervision
  • Store operations
  • Stock management
  • Team management
  • POS systems
  • POS systems operations
  • Upselling and cross selling
  • Hiring and training
  • Mentoring and coaching
  • Goals and performance
  • Loss prevention
  • Employee coaching
  • Stock rotations
  • Order management
  • Inventory counting

Timeline

Assistant Store Manager

Rip Curl
01.2024 - Current

Supervisor

Rip Curl
10.2022 - 01.2024

Shift Leader

Teddy's Bigger Burgers
03.2021 - 08.2023

Trainer

Texas Roadhouse
07.2012 - 02.2021

Associate Degree In Science - Criminal Justice

Remington College

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