Darryl Collins
Austin,TX
Summary
Diplomatic customer service professional with over 10 years of experience in fast-paced and high-volume setting. Proven ability to build and solidify customer relationships, exceed goals, develop client loyalty, and create successful solutions. Seeking to use my skills from Supportive Work Station Trainer, with detailed knowledge of industry practices and skills eager to provide long-term success for the company in next level. Trained in trouble shooting and some repairs. Known for goal-oriented mindset and adaptability.
Overview
14
14
years of professional experience
Work History
Trim 1 Work Station Trainer
Tesla Gigafactory
10.2022 - Current
- Train new and current employees on different work stations.
- Perform job specific duties to build the Tesla Model Y.
- Advanced skills to perform some repairs on the vehicles.
- Trouble shoot AGV problems.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Team Leader
Whatabuger
10.2021 - 02.2023
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Responsible for crew of 10 -15, in high volume, fast-paced work environment.
Account Manager
City Wide Maintenance
02.2011 - 10.2022
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hired, trained and oversaw 4-10 person crew on site to meet project needs.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Some College (No Degree) - Business
Cuyahoga Community College
Cleveland, OHHigh School Diploma -
Shaker Heights High School
Shaker Heights, Oh06-1998
Skills
- Knows every station on Trim 1
- Knowledge of Trim 2 stations
- Lead Mentality
- Attention to Detail
- Makes Repairs
- Conflict Resolution
- Multitasking Skills
- Customer Management
- Operations Mamagement
- Strong Communication skills
Timeline
Trim 1 Work Station Trainer
Tesla Gigafactory
10.2022 - Current
Team Leader
Whatabuger
10.2021 - 02.2023
Account Manager
City Wide Maintenance
02.2011 - 10.2022
Some College (No Degree) - Business
Cuyahoga Community College
High School Diploma -
Shaker Heights High School
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