Darryl Dawkins
Fort Lauderdale
Summary
Goal-oriented and effective at dealing with individuals during stressful and confusing situations to address the customer's needs. Practiced at working with regulatory guidelines and department standards. , customer service and customer complaints. Handled both routine and complex issues each day. Identifies and resolves customer concerns and met company sales objectives.
Overview
7
7
years of professional experience
Work History
Pre-Certification Coordinator
First Moments Insurance
07.2023 - 08.2024
- Reduced workflow bottlenecks by prioritizing tasks based on urgency and importance while managing multiple competing demands effectively.
- Conducted thorough reviews of patient records to identify any missing or incomplete information, resulting in fewer denials from insurance companies.
- Provided exceptional customer service by promptly addressing patient inquiries regarding their pre-certification status and facilitating resolution of any issues.
Health Insurance Prequalifier
American Healthcare Agency
08.2021 - 01.2022
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
- Processed changes in insurance policies and periodically reassessed client needs.
Enrollment Specialist
First Choice Laboratory
04.2021 - 08.2021
- Completed and processed applications for enrollment.
- Handled new enrollments by entering customers' data and reviewing information.
- Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
Insurance Sales Representative
Health Insurance For All
09.2017 - 05.2020
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Upsold products to policyholders and potential new clients.
- Researched and analyzed beneficial insurance plans and options and made recommendations to clients.
Education
Associate of Arts -
Miami Dade College
Miami, FL06.1981
Skills
- Adheres to customer service procedures
- Verbal and Written Communication
- Medical terminology
- Data entry proficiency
Timeline
Pre-Certification Coordinator
First Moments Insurance
07.2023 - 08.2024
Health Insurance Prequalifier
American Healthcare Agency
08.2021 - 01.2022
Enrollment Specialist
First Choice Laboratory
04.2021 - 08.2021
Insurance Sales Representative
Health Insurance For All
09.2017 - 05.2020
Associate of Arts -
Miami Dade College