Darryl Fletcher
Waldorf ,MD
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Motor Coach Operator
DC Trails
2019.09 - Current
- Enhanced passenger satisfaction by providing safe and timely transportation services.
- Reduced accidents and maintained safety records by adhering to company policies and federal regulations.
- Assisted passengers with special needs, ensuring a comfortable and accessible travel experience for all customers.
- Delivered excellent customer service by responding to inquiries, resolving issues, and providing assistance as needed.
- Navigated traffic conditions skillfully while adhering to established schedules, minimizing delays or disruptions in service.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Developed and maintained positive relationships with passengers and other drivers.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Shift Supervisor
CVS HEALTH CORPORATION
2016.07 - 2019.10
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Oversaw maintenance activities within the premises, coordinating with contractors when necessary for timely repairs and upkeep tasks completion.
- Completed store opening and closing procedures and balanced tills.
Transportation Manager
Allied Trailers Sales & Rentals
2016.03 - 2019.03
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
- Reduced response times with effective dispatcher training and timely decision making.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
- Collaborated with sales teams to create efficient delivery schedules that met both company objectives and customer expectations.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
- Communicated with customers to provide delivery updates and resolution.
- Scheduled deliveries and pickups according to customer needs.
Operations Supervisor
Greyhound Bus Terminal
2013.03 - 2016.03
- Streamlined operations by implementing efficient workflow processes and procedures.
- Maximized productivity by creating and maintaining a well-organized work environment.
- Increased employee retention with targeted training programs and performance evaluations.
- Coordinated staff scheduling, maximizing efficiency while minimizing overtime expenses.
- Supported cross-functional teams in their efforts to streamline business processes.
- Developed talent to full potential through training, consistent feedback and coaching.
- Fostered a positive work environment that encouraged teamwork, collaboration, and continuous learning among staff members.
- Managed staff hiring, training and supervision.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Motor Coach Operator
Greyhound: Bus Station
2011.03 - 2013.03
- Enhanced passenger satisfaction by providing safe and timely transportation services.
- Reduced accidents and maintained safety records by adhering to company policies and federal regulations.
- Improved fuel efficiency with careful route planning and consistent monitoring of vehicle performance.
- Ensured smooth operations, conducting thorough pre-trip inspections and addressing maintenance issues promptly.
- Assisted passengers with special needs, ensuring a comfortable and accessible travel experience for all customers.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Operated large vehicles in difficult urban and rural conditions.
Education
High School Diploma -
Anacostia High School
Washington, DCSkills
- Communication
- Decision-Making
- Leadership
- Customer Service
- Problem Solving
- Adaptability
- Teamwork
- Management Skills
- Detail Oriented
Timeline
Motor Coach Operator
DC Trails
2019.09 - Current
Shift Supervisor
CVS HEALTH CORPORATION
2016.07 - 2019.10
Transportation Manager
Allied Trailers Sales & Rentals
2016.03 - 2019.03
Operations Supervisor
Greyhound Bus Terminal
2013.03 - 2016.03
Motor Coach Operator
Greyhound: Bus Station
2011.03 - 2013.03
High School Diploma -
Anacostia High School
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