Darryl Gelston
Castle,CO
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Driven Shift Lead Manager with 2 years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines.
Overview
4
4
years of professional experience
Work History
Shift Lead Manager
Wood Shark Trading Co
11.2021 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Set overall vision and provided team leadership.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to price, size, and theme.
- Used POS system to process sales, returns, and online orders.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Retail Sales Associate
Zumiez
07.2021 - 11.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
Customer Service Representative
King Soopers
06.2020 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Prevented degradation of work areas by providing general upkeep and performing small repairs.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
Crew Member
McDonald's
11.2019 - 05.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
Education
High School Diploma -
Douglas County High School
Castle Rock, CO05.2022
Skills
- Food Safety and Sanitation
- Employee Relationships
- Credit Card Transaction Processing
- Goal Attainment
- Customer Inquiries
- Accurate Money Handling
- Job Assignments
- Team Motivation
- Guest Satisfaction
Timeline
Shift Lead Manager
Wood Shark Trading Co
11.2021 - Current
Retail Sales Associate
Zumiez
07.2021 - 11.2021
Customer Service Representative
King Soopers
06.2020 - 08.2021
Crew Member
McDonald's
11.2019 - 05.2020
High School Diploma -
Douglas County High School
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