Darryl Green
Washington,DC
Summary
Hard working professional with great costumer service and communication skills. 1 year of experience as a Patient Access Representative where the diverse needs of patients through communication and great costumer service were delivered during the patient registration. Always understood the importance of patient confidentiality, HIPAA rules and understanding the options that were available to patients. The goal was to always make the registration process as pleasant and professional as possible understanding that being their first contact will greatly influence the patient experience during their visit.
Overview
14
14
years of professional experience
Work History
Tennis Coach
Self Employed
10.2022 - Current
- Promoted positive environment for all athletes, which helped to diminish stress and increase enthusiasm.
- Explained and demonstrated basic tennis techniques to team members.
- Prepared athletes for special competitions and tournaments.
- Challenged athletes by consistently using positive reinforcement and gentle criticism.
Patient Access Representative
United Medical Center
09.2021 - 09.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Restaurant Manager
Relish restaurant
06.2014 - 03.2019
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Scheduled and directed staff in daily work assignments to maximize productivity. Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue. Optimized profits by controlling food, beverage and labor costs daily. Counseled and disciplined staff to address issues promptly and provide constructive feedback. Updated computer systems with new pricing and daily food specials. Assessed operational performance to measure compliance with regulatory, industry and brand standards. Collaborated with chef to analyze and approve all food and beverage selections. Performed opening and closing procedures each day. Managed daily operations and processes, including reservations, budgeting and forecasting. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience. Efficiently resolved problems or concerns to satisfaction of all involved parties. Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Restaurant Manager
Family Business
05.2009 - 03.2013
- Scheduled and directed staff in daily work assignments to maximize productivity. Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations. Performed opening and closing procedures each day. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Efficiently resolved problems or concerns to satisfaction of all involved parties. Mentored front of house personnel on company policies customer service techniques and professional communication. Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Associate of Science - Electrical, Electronics And Communications Engineering
US Navy
Skills
- Conflict mediation
- Adaptive team player
- Microsoft Office
- Customer relations
- Courteous demeanor
- Report writing
- Administrative management
- Customer needs assessment
- Issue resolution
- Telephone etiquette
- Front office administration
- Data entry
Timeline
Tennis Coach
Self Employed
10.2022 - Current
Patient Access Representative
United Medical Center
09.2021 - 09.2022
Restaurant Manager
Relish restaurant
06.2014 - 03.2019
Restaurant Manager
Family Business
05.2009 - 03.2013
Associate of Science - Electrical, Electronics And Communications Engineering
US Navy
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