Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darryl Haggard

Baker City,OR

Summary

Dynamic and results-driven professional with extensive experience at Albertsons Fuel Stop, excelling in customer service and employee training. Proven track record in enhancing operational efficiency and resolving conflicts, while fostering a motivated team environment. Skilled in cash handling and performance improvement, consistently delivering high-quality service and satisfaction.

Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.

Overview

7
7
years of professional experience

Work History

Shift Lead

Loves Travel Stop
09.2024 - Current
  • Supervised daily operations to ensure efficient workflow and customer satisfaction.
  • Trained new team members on safety protocols and operational procedures.
  • Managed inventory levels, ensuring timely restocking of essential supplies.
  • Assisted in scheduling shifts to optimize staff coverage during peak hours.
  • Resolved customer inquiries and complaints to enhance service experience.
  • Monitored cash register operations, maintaining accuracy in transactions.
  • Conducted regular inspections of facility cleanliness and equipment functionality.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Collaborated with team members to implement process improvements for efficiency.

Assistant Manager

Albertsons Fuel Stop
07.2024 - 08.2024
  • Assisted in daily operations, ensuring adherence to company policies and procedures.
  • Supported inventory management, tracking stock levels and placing orders as needed.
  • Implemented process improvements that enhanced overall efficiency within the department.
  • Monitored employee performance, providing constructive feedback to enhance productivity.
  • Managed customer inquiries, resolving issues promptly to maintain satisfaction levels.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Deli Second

Albertsons
11.2022 - 07.2024
  • Supervised daily operations, ensuring compliance with safety protocols and quality standards.
  • Trained and mentored new crew members, fostering a collaborative team environment.
  • Implemented process improvements that increased operational effectiveness and reduced downtime.
  • Monitored inventory levels, ensuring adequate supplies for seamless operations.
  • Collaborated with management on strategic initiatives to drive team performance improvements.
  • Achieved high-quality results with meticulous attention to detail in all tasks performed by the crew.
  • Provided ongoing training and mentorship to new crew members, enhancing overall team performance.
  • Promoted a culture of accountability within the team by setting clear expectations and holding individuals responsible for their actions.

Manager

Motel6
10.2018 - 10.2022
  • Led team in daily operations, ensuring adherence to quality and safety standards.
  • Developed and implemented streamlined processes, improving workflow efficiency.
  • Mentored junior staff, enhancing team skills and performance consistency.
  • Analyzed operational data to identify trends and drive process improvements.
  • Conducted performance reviews, delivering constructive feedback for employee growth.
  • Established training programs for new hires, promoting best practices in operations.
  • Managed and motivated employees to be productive and engaged in work.
  • Managed inventory levels, optimizing supply chain logistics and resource allocation.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Education

High School Diploma -

Corona SR. High School
Corona, CA

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Workplace safety
  • Staff supervision
  • Rules enforcement
  • Work delegation
  • Performance improvement
  • Staff motivation
  • Industry expertise
  • Coaching and mentoring
  • Crew coordination
  • Conflict management
  • Relationship management
  • Daily reporting
  • Knowledge sharing
  • Shift leadership
  • Decision-making capacity
  • Positive attitude
  • Cash handling
  • Problem-solving
  • Team leadership
  • Creative problem solving
  • Team supervision

Timeline

Shift Lead

Loves Travel Stop
09.2024 - Current

Assistant Manager

Albertsons Fuel Stop
07.2024 - 08.2024

Deli Second

Albertsons
11.2022 - 07.2024

Manager

Motel6
10.2018 - 10.2022

High School Diploma -

Corona SR. High School

Similar Profiles

CREATE PROFILE
Darryl Haggard