Darryl Hamilton
Valdosta,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Customer Sales Representative Tier Level 2
Xplorie
Destin, FL
08.2022 - 02.2025
- Handle guest inquiries and bookings for complimentary activities
- Provides customer support for any issues related to activity bookings or use of Xplorie’s services
- Ensure a high level of guest satisfaction by offering personalized service and information about local attractions
- Promote services to potential hospitality partners, showcasing how their offerings can enhance guest satisfaction and property performance
- Communicate any necessary changes or updates regarding Xplorie activity providers, products, and PMC guests
- Respond promptly to guest inquiries within Destination Cluster: Book, reschedule, edit, and cancel activity reservations
- Provide program and activity details and information
- Ensure guest satisfaction and provide professional guest service
- Working knowledge of Google Chrome, and Microsoft products (Outlook, Word, and Excel)
- The ability to type 45 WPM
Recreational Aide
Equipment Rental
Moody Air Force Base, USA
08.2018 - 01.2024
- Company Overview: Moody Air Force Base
- Brainstorming and identify ways of increasing sales to meet monthly sales goals individually as a team
- Welcoming all guests in a professional and friendly manner both in-store, on the phone, and out in the field
- Handle inbound service calls
- Help assist customers
- Inspects facilities and equipment to assure safe conditions and cleanliness
- Performs minor repairs and adjustment
- Issues and collects equipment
- Collects, safeguards and deposits fees received from customers
- Assists in conducting inventories, maintains records
- Subtotals cash register at end of shift using cash register tape to complete daily activity reports
- Drive and maintain a safe environment on worksite at all times ensuring the prevention of injury to self and others Within the area
- Performs other related duties as assigned
- Knowledge of recreational activities, rules, and procedures and skill in the use and maintenance of various recreational equipment
- Computer literate
- Physically able to frequently lift, handle and carry objects weighing up to 40 pounds, and with assistance, objects up to and over 50 pounds
- Utilize GPC to purchase fuel for vehicle
- Load, unload and transport equipment such as carts, racks or other containers by hand and using a hydraulic tailgate lifting device
- Drive Safely in all kinds of traffic and weather conditions
- Moody Air Force Base
Customer Service, Ramp Agent, Ticket Agent, Admin
Valdosta Regional Airport
Valdosta, USA
04.2016 - 03.2018
- Handle Inbound calls and help customers book flights
- Greeted airline customers, check baggage, and assign seats on the aircraft
- Performed a large amount of customer service as well as lifting larger bags, some as heavy as 100 pounds onto the belt behind the counter
- Responsible for handling ticket reservations, cancellations, alterations, and informing customers when a flight has been delayed or cancelled
- Lift, load, unload, and transported baggage, mail, and cargo to and from aircraft
- Operated ground support equipment such as tugs, conveyor belts and tow tractor
- Performed maintenance of systems data, forms, files and reports in accordance with policies and procedures
- Ensure the baggage area is neat, clean and organized
- Verified incoming passengers against flight manifest
- Loaded and unloaded customer luggage and other cargo up to 70 pounds and some military bags up to 100 pounds
- Properly organized all luggage onto corresponding flights
- Frequently lift and carry up to 70 pounds unassisted
- Performed duties on the phone and in person to provide information about travel plans for customers
- Worked with the company’s computer system to accomplish duties
- Daily greeted passengers, guiding them to the terminal, explaining airport regulations, and asking for volunteers to take a later flight when one has been overbooked
- Frequently work outdoors in all kinds of weather, including humid summer months and harsh winters
- Other duties as assigned
Student/Athlete
Valdosta High School
Valdosta, USA
09.2011 - 06.2015
- Responsible for accountability of equipment and tools, after practice ensuring all equipment is checked in and placed in its proper position
- Reported to coach inspected equipment needing repairs, replacement, and cleaning
- Maintain schedule for practice & upcoming games
- Assist with team activities
- Performed general housekeeping
- Reported any replacement or minor adjustments needed to equipment to coach
- As a high school student planned my four year program with graduation requirements and career planning in mind
- Request planning assistance from High School Counselor when need
- Chose courses to help me develop my career, occupational interests, and training programs of my interest
- Solicited guidance on developing a program of study from my parents, teacher, counselor, and school administrator
- Developed a four-year plan, understanding that the majority courses are semester-based, how cumulative grade points are averaged, and how class rank is determined
Education
South Georgia State College -
South Georgia State College
Valdosta, Georgia06.2017
High School -
Valdosta High School
Valdosta, Georgia06.2015
Timeline
Customer Sales Representative Tier Level 2
Xplorie
08.2022 - 02.2025
Recreational Aide
Equipment Rental
08.2018 - 01.2024
Customer Service, Ramp Agent, Ticket Agent, Admin
Valdosta Regional Airport
04.2016 - 03.2018
Student/Athlete
Valdosta High School
09.2011 - 06.2015
South Georgia State College -
South Georgia State College
High School -
Valdosta High School
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