Shurony Holmes Thompson

• Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment
• Assisted with project planning by estimating labor, materials and schedule demands
• Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
• Routed correspondence to facilitate timely communication between team members, customers and vendors
• Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
• Trained new employees on administrative procedures, company policies and performance standards
• Enhanced office staff customer relations strategies to improve interactions and reduce complaints
• Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands
• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
• Assist with Planning the Annual Bronx Live Endoscopy Course
• Complete credential applications for Montefiore, Advance Endoscopy Center and outside organizations
• Schedule pharmaceutical breakfast and lunches
• Assist in planning of Pig Lab Study

Answer high volume phones, emails and correspondences.

Assisted with follow up and completion of special projects.

Liaison between physicians, patients and endoscopy suite.

Reinforce standard workflows and best practices.

Interpreted administrative support problems and solutions.

Scheduled patient appointments and surgical procedures.

Verified insurance and updated CPT codes.