Darryl Hicks
Batesville,IN
Summary
Eager Terminal manager with extensive knowledge of logistics and training excellent employees. Adept at planning schedules and working on tight budgets without sacrificing quality of work. Successful at meeting long-term goals and daily streamlining. Results-focused Terminal Manager bringing 7-years background leading and overseeing day-to-day terminal operations, including dispatching, routing and transportation vehicle tracking. Proficient in Ex-cel and power points. Independent and hardworking individual. Efficient Terminal Manager with 17 years of experience in intermodal. Adept at supervision without micromanaging and leading teams by example.
Overview
20
20
years of professional experience
Work History
Terminal Manager
ITS Conglobal
Cincinnati, OH
02.2021 - 02.2022
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Double-checked work orders and deliveries for quality assurance.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Directed and initiated investigations to resolve shipper or customer complaints.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
- Set terminal budgets and set goals to adhere to plans.
- Maintained composure and order when handling customer and employee injuries, incidents and accidents.
- Monitored employee performance and productivity.
- Hired, trained and educated 10 new employees to improve company performance and efficiency.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Reviewed time records for 30 employees to verify accuracy of information.
Terminal Manager
ITS Conglobal
Chicago, IL
01.2018 - 02.2021
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Double-checked work orders and deliveries for quality assurance.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
- Set terminal budgets and set goals to adhere to plans.
- Boosted accuracy in outbound and inbound operations 20% by initiating quality control processes on incoming and outgoing freight.
- Maintained composure and order when handling customer and employee injuries, incidents and accidents.
- Handled customer complaints and revised process to improve service, boosting customer service.
- Collaborated with safety team to create, modify and implement goals, procedures and policies.
- Monitored employee performance and productivity.
- Hired, trained and educated 75 new employees to improve company performance and efficiency.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Maintained Day-force timekeeping system.
- Managed payroll data entry and processing for 200 employees to comply with predetermined company guidelines.
Assistant Terminal Manager
ITS Conglobal
Chicago, IL
01.2015 - 01.2018
- Facilitated intra-departmental functions and store operations according to corporate business plan.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Boosted accuracy in outbound and inbound operations by initiating quality control processes on incoming and outgoing freight.
- Handled customer complaints and revised process to improve service, boosting customer service scores.
- Maintained composure and order when handling customer and employee injuries, incidents and accidents.
- Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
- Fielded customer complaints and comments and rectified issues.
- Monitored employee performance and productivity.
Operations Manager
ITS Conglobal
Chicago, IL
01.2011 - 01.2015
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised 150 employees on 3 shifts, overseeing efficiency of un-loading and loading trains.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class intermodal work.
- Monitored over 40 employees' day-to-day activities and made plans to rectify issues resulting in on time services.
Terminal Operator
ITS Conglobal
Chicago, IL
03.2005 - 01.2011
- Observed company and governmental standards in cleaning and organizing work area, actively preventing circumstances conducive to injury and occupational hazard.
- Reported safety incidents to appropriate personnel.
- Performed troubleshooting on facility equipment, escalating service calls when appropriate.
- Followed company standards of operating procedures, complying with related regulations.
Finisher
Aqua Glass
Adamsville, TN
06.2002 - 03.2005
- Reviewed final aspects of finishing for compliance with established standards related to color, textures, metals, exotic woods and aged finishes.
- Repaired damaged showers/bathtubs using different chemicals and tools.
- Verified finishing met established standards for color, textures, metallic.
Education
High School Diploma -
Chester County High School
Henderson, TN06.2002
Skills
- Cost Analysis
- Service Improvement Analysis
- Logistics Database Management
- Problem Solving
- Detail-Oriented
- Critical Thinking
- Customer Service
- Issue Resolution
- Relationship Building
- Recruiting and Interviewing
- Workforce Management
- Regulations Compliance
Timeline
Terminal Manager
ITS Conglobal
02.2021 - 02.2022
Terminal Manager
ITS Conglobal
01.2018 - 02.2021
Assistant Terminal Manager
ITS Conglobal
01.2015 - 01.2018
Operations Manager
ITS Conglobal
01.2011 - 01.2015
Terminal Operator
ITS Conglobal
03.2005 - 01.2011
Finisher
Aqua Glass
06.2002 - 03.2005
High School Diploma -
Chester County High School
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