Darryl Hotz
Houston
Summary
Dynamic technician with a proven track record at General Parts, excelling in troubleshooting and repair of commercial kitchen equipment. Recognized for exceptional customer service and attention to detail, I effectively increased service efficiency and customer satisfaction. Skilled in maintenance and adept at multitasking under pressure, I thrive in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technician
General Parts
01.2023 - Current
- Operated diagnostic equipment to assess and troubleshoot commercial kitchen repairs.
- Conducted routine maintenance on commercial ranges, steamers, mixers, slicers, fryers, ovens, combi ovens, toasters, Gridlles, and grills to ensure optimal performance.
- Provided exceptional customer service by explaining technical issues clearly and offering solutions.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Technician
Commercial Kitchen Parts and Service
06.2017 - 10.2021
- Collaborated with team members to streamline repair processes and improve service efficiency.
- Maintained accurate records of repairs and services performed for quality assurance.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Operated diagnostic equipment to assess and troubleshoot Commercial Kitchen Equipment consisting of Grills, Fryers, Broilers, mixers, slicers, ovens, ranges, combi ovens, and Griddles.
Education
No Degree - Airframe And Powerplant Certification
Redstone Institue
Houston, TX12-2006
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- Installation and repair
- Maintenance and repairs
Certification
Garland Grills Mcdonalds, Chick fil a, and general market
Rational icombi certified, Frymaster Level 2, Unox certified
CFESA Gas, Steam, and Electric
Timeline
Technician
General Parts
01.2023 - Current
Technician
Commercial Kitchen Parts and Service
06.2017 - 10.2021
No Degree - Airframe And Powerplant Certification
Redstone Institue