Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Darryl Jones

Lenexa,KS

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Recognized multiple times for excellent customer service and professionalism as well as remaining calm under stressful situations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Customer support Specialist

Uhlig, LLC
05.2019 - Current
  • Acting as a Liaison between property managers and real estate agents/customers
  • Answered customer telephone calls promptly and professionally to avoid on-hold wait times(averaging around 60 calls per day, 90+ during busy season)
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisting customers and managers with navigation of company website and other information(status of orders, HOA information, managing accounts)
  • Tracking calls, taking escalated calls as necessary
  • Corresponding to emails as well as assigning and reviewing emails
  • Data entry, recording and entering performance metrics for our team.
  • Using company software to navigate and assist customers and property managers(such as FirstService) nationwide
  • Recognized for outstanding call stats, professionalism/composure under pressure and outstanding customer service.

Operator

Bayer crop science
05.2018 - 04.2019
  • Operating mills, manufacturing product, gathering samples making sure product meets required specs, some maintenance, troubleshooting as needed.
  • Set up machines to start production cycles and controlled machine settings.
  • Efficiently read and interpreted blueprints.
  • Inspected machine parts with measuring tools.
  • Fed raw materials into machines.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Inspected products and machines to maintain quality and efficiency.
  • Inspected finished products for quality and adherence to customer specifications.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.

Operator

Sergeants Pet Care Products
01.2016 - 01.2017
  • Manufacturing product, operating various machinery, maintenance/troubleshooting problems with machines
  • Following SOP and GMP
  • Checking for quality of product
  • Extruding/mixing product.

Operator

Bayer Animal Health
01.2015 - 01.2016
  • Manufacturing product, operating various machinery, maintenance/troubleshooting problems with machines
  • Following SOP and GMP
  • Checking for quality of product
  • Add job title
  • Hallmark Cards, Warehouse

Warehouse Associate

Hallmark
01.2014 - 01.2015
  • Keeping materials stocked for various areas, driving, cleaning
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Performed inventory control, such as counting and stocking merchandise.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Material Handler

Amar Garage Doors
04.2014 - 08.2014
  • Operating machinery/computer and inspecting product for imperfections
  • Meeting a quota by the end of each shift
  • Troubleshooting problems with any equipment.
  • Transported inventory items to appropriate locations.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Recognized for exceeding quota consistently.

Customer service

Hollywood Casino
09.2013 - 12.2013
  • Helping guest with various problems, paying out jackpots and creating tax forms for jackpots and making sure forms are filled out correctly
  • Some maintenance on slot machines.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships. Had multiple regulars that were happy to see me.
  • Received multiple awards for outstanding customer service
  • Effective liaison between customers and internal departments.

Education

High school diploma -

Olathe South Sr High School
Olathe, KS
2009

No Degree -

Johnson County Community College
Overland Park, KS

No Degree -

University of Kansas
Lawrence, KS

Skills

  • Call center experience
  • Account Management
  • Data entry/metrics
  • Customer Service Process Improvement
  • Customer Relations
  • Conflict Resolution
  • Customer Service
  • Report Creation
  • Active Listening
  • Senior Leadership Support
  • Company Standards
  • Residential Support
  • Call Control
  • Professional Telephone Demeanor
  • CRM Software
  • Outbound Calls
  • Order Fulfillment
  • Account Management
  • General Customer Service/support(4 years)
  • Familiar with working with HOA's and property managers(3 years experience working with HOA's and property managers)
  • Computer Knowledge, troubleshooting
  • Efficient in MS Suite
  • 65 words per minute
  • Typing Proficiency
  • SaaS
  • Understanding of GMP practices
  • Spreadsheets
  • Managing Multiple Tasks
  • Order Processing
  • Computer Proficiency
  • SOP knowledge
  • Familiar with batch records
  • Knowledge of quality of production materials
  • Pharmaceutical Experience
  • Manufacturing Experience
  • Extruding Experience(mixing, blending)
  • HMI knowledge
  • Efficient in operating various machines used in manufacturing and production
  • Knowledge of proper gowning in a pharmaceutical environment, around sterile materials
  • Warehousing Functions

Certification

Currently working towards a CompTIA A+ certification.

Timeline

Senior Customer support Specialist

Uhlig, LLC
05.2019 - Current

Operator

Bayer crop science
05.2018 - 04.2019

Operator

Sergeants Pet Care Products
01.2016 - 01.2017

Operator

Bayer Animal Health
01.2015 - 01.2016

Material Handler

Amar Garage Doors
04.2014 - 08.2014

Warehouse Associate

Hallmark
01.2014 - 01.2015

Customer service

Hollywood Casino
09.2013 - 12.2013

High school diploma -

Olathe South Sr High School

No Degree -

Johnson County Community College

No Degree -

University of Kansas

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Darryl Jones