Summary
Overview
Work History
Education
Skills
Timeline
Manager

Darryl Joyner

Carrboro,NC

Summary

Dynamic manager with a proven track record at Wings Over Chapel Hill, excelling in team leadership and customer service. Enhanced operational efficiency through effective staff training and performance management, resulting in improved customer satisfaction. Skilled in inventory management and fostering a collaborative work environment, driving business success and team engagement.

Overview

19
19
years of professional experience

Work History

Manager

Wings Over Chapel Hill
01.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Sous Chef

Main and Mill Oyster Bar and Tavern
02.2019 - 07.2023
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
  • Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
  • Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
  • Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
  • Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
  • Contributed to successful catering events by coordinating meal preparation and execution, exceeding client expectations on each occasion.
  • Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
  • Introduced new culinary techniques to the team, elevating the overall skill level and leading to more diverse menu offerings for guests.
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
  • Participated in menu planning meetings, offering creative input that led to new signature dishes garnering rave reviews from guests.
  • Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Maintained open lines of communication with front-of-house management teams to address any potential issues before they escalated into larger problems affecting overall guest satisfaction levels.
  • Assisted in the development of staff training programs, improving overall consistency and efficiency within the kitchen environment while fostering professional growth among junior team members.
  • Elevated dining experience by innovating seasonal menu items tailored to local tastes.
  • Coordinated with front-of-house staff to ensure cohesive dining experience, addressing any customer concerns with prompt and effective solutions.
  • Delivered exceptional culinary experiences, consistently receiving positive feedback from patrons.
  • Achieved consistency in dish presentation, setting high standards that were replicated across all servings.
  • Fostered positive working environment, encouraging teamwork and open communication among staff.
  • Enhanced team performance with regular skill-development workshops and hands-on training.
  • Improved efficiency in kitchen, organizing workflow to ensure timely preparation and delivery of dishes.
  • Collaborated closely with head chef to develop recipes that significantly increased customer satisfaction.
  • Developed successful kitchen waste management program, emphasizing sustainability and environmental responsibility.
  • Led kitchen team during high-volume service times, ensuring seamless operation and guest satisfaction.
  • Monitored food production to verify quality and consistency.
  • Assisted with menu development and planning.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Coordinated with team members to prepare orders on time.
  • Disciplined and dedicated to meeting high-quality standards.
  • Participated in food tastings and taste tests.
  • Set up and broke down kitchen for service.
  • Evaluated food products to verify freshness and quality.
  • Developed new recipes and flavor combinations to enhance customer dining experience.

Line Cook

Carolina Pizza and Pasta Works
10.2006 - 01.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Line Chef

Crossbone Tavern
03.2015 - 02.2019
  • Ensured consistent high-quality dishes by adhering to standardized recipes and strict quality control measures.
  • Demonstrated versatility by efficiently working across various stations within the kitchen as needed.
  • Maintained a safe and sanitary work environment by following strict food handling guidelines and regular cleaning schedules.
  • Expedited customer orders with prompt and accurate plate assembly, ensuring top-notch presentation standards.
  • Developed strong multitasking abilities, managing multiple orders simultaneously while maintaining attention to detail.
  • Assisted in training new line chefs, sharing best practices for efficient food preparation and service consistency.
  • Established positive working relationships with colleagues through effective communication and teamwork strategies.
  • Fostered a positive work atmosphere through enthusiasm, dedication, and a strong work ethic, leading to increased team morale.
  • Restocked food items throughout shift to provide head chef with proper ingredients for dishes.
  • Assisted head chef in preparing and serving food.
  • Streamlined communication between front-of-house staff and the kitchen team to ensure seamless coordination during peak hours.
  • Operated fryer and cooked meats on grill.
  • Collaborated with fellow chefs to create innovative menu items, contributing to a diverse and unique dining experience.
  • Followed recipes and food presentation standards at Business Name.
  • Reduced food waste through proper inventory management, portion control, and timely utilization of ingredients.
  • Prepped daily menu items to quickly deliver upon request.
  • Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
  • Maintained well-organized mise en place to keep work consistent.
  • Rotated through all prep stations to learn different techniques.
  • Observed different kitchen chefs' preparation of sauces, breads, and other items to gain knowledge in diverse cooking and baking techniques.
  • Worked with chef de partie to learn storage locations of fresh ingredients for daily use by station staff.
  • Utilized culinary techniques to create visually appealing dishes.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Modified recipes to accommodate dietary restrictions and allergies.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Coordinated with team members to prepare orders on time.
  • Disciplined and dedicated to meeting high-quality standards.
  • Participated in food tastings and taste tests.
  • Set up and broke down kitchen for service.
  • Evaluated food products to verify freshness and quality.
  • Developed new recipes and flavor combinations to enhance customer dining experience.

Education

Graphic Communication Systems - CAD

N.C. A&T State University
Greensboro, NC

J.H. Rose High
Greenville, NC
06.2003

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Task delegation
  • Operations management
  • Cross-functional teamwork
  • Performance management
  • Shift scheduling
  • Schedule preparation
  • Marketing
  • Product management
  • Clear communication
  • Employee onboarding
  • Coaching and mentoring
  • Work prioritization
  • Inventory management
  • Recruiting and interviewing
  • Teamwork and collaboration
  • Computer skills
  • Effective communication
  • Positive attitude
  • Adaptability and flexibility
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Hiring and training
  • Staff training

Timeline

Manager

Wings Over Chapel Hill
01.2024 - Current

Sous Chef

Main and Mill Oyster Bar and Tavern
02.2019 - 07.2023

Line Chef

Crossbone Tavern
03.2015 - 02.2019

Line Cook

Carolina Pizza and Pasta Works
10.2006 - 01.2015

Graphic Communication Systems - CAD

N.C. A&T State University

J.H. Rose High

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Darryl Joyner