Summary
Overview
Work History
Education
Skills
Timeline
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Darryl Kinney

Trotwood,OH

Summary

Proven Customer Service Representative at DC Towing, adept in problem-solving and active listening, excelled in managing high-stress situations with a 95% satisfaction rate. Skilled in data entry (70 WPM), I leverage critical thinking and customer support expertise to enhance loyalty and resolve complaints, demonstrating significant achievements beyond daily tasks.

Overview

3
3
year of professional experience

Work History

Customer Service Representative

DC Towing
11.2023 - 04.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled an influx of calls daily with a 95% satisfaction rate.
  • Redirected calls and security questions, also handled billing and insurance calls.

Front Desk Receptionist

Humane Society
03.2023 - 05.2023
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.

Education

High School Diploma -

Ecot Electronic Classroom of Tomorrow
Dayton, OH
06.2008

Skills

    Customer Service

    Problem-solving abilities

    Active Listening

    Critical Thinking

    Data Entry

    Can type 70 WPM

    Customer Support

    Problem-solving skills

    Call Center Customer Service

Timeline

Customer Service Representative

DC Towing
11.2023 - 04.2024

Front Desk Receptionist

Humane Society
03.2023 - 05.2023

High School Diploma -

Ecot Electronic Classroom of Tomorrow

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Darryl Kinney